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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.9 out of 5 by 17 reviewers.
Rated 3 out of 5 by Pretty but too small This bed is much smaller than I thought it would be. Ordered it for a guest room and too much trouble to take down and send back...... Would probably be great for a little girl's room but sorry I ordered this bed. Also, metal rails show at end where dust ruffle comes together. Will have to try and sew edges together or something. Bed is also low to floor..... Not a bad look but the quality and finish isn't there for the amount of money. Sorry for this negative review but the prompt was sent for it....... July 19, 2015
Rated 1 out of 5 by Not very substantial, head- and foot-board hover above the floor The bed looks great, but it scratches easily and is light/flimsy for the price. Also, the legs of the headboard and footboard hover an inch above the floor while the bed frame rests on the floor. This is probably a manufacturing issue that doesn't seem to be common based on other reviews. Still, we don't think that the quality of the bed matches the price. December 29, 2014
Rated 5 out of 5 by Very pretty Purchased this bed for a guest room after admiring it in a family member's house for years! It arrived sooner than expected, took approx. 15 minutes to set up, and it looks fantastic. No issues with height or length, as mentioned by other reviewers. Very satisfied. October 12, 2014
Rated 2 out of 5 by Poor design Big gap between mattress & footboard for queen mattress. The frame is adjustable side to side but not length.California King is 84" long Queen is 80" long leaving a gap.Note you need a short box spring as well. February 17, 2014
  • 2015-10-07T07:28:44.614-05:00
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Product:MB152-Louis Bed

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