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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
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Louis Bed is rated 3.9 out of 5 by 20.
Rated 5 out of 5 by from I love my new bed! I purchased the white-washed, full/double bed and am so pleased with it! I was able to put it together by myself, very easy and I am extremely UN-mechanical! It is made well, very sturdy and very pretty. I have a navy quilt on it with pillows of soft greys, blues and whites and it looks gorgeous!
Date published: 2017-06-26
Rated 5 out of 5 by from Better than expected I bought this bed on sale before Christmas. My wife had been wanting this bed for a while now and I bought on the last day of the sale and saved a substantial amount on the price which I thought was well priced to begin with. The bed arrived sooner than expected so we were able to enjoy it by Christmas. All parts were included and setup was easy with minimal tools required. We love the bed and it exceeds our expectations! Thank you.
Date published: 2017-01-06
Rated 5 out of 5 by from Very pretty Purchased this bed for a guest room after admiring it in a family member's house for years! It arrived sooner than expected, took approx. 15 minutes to set up, and it looks fantastic. No issues with height or length, as mentioned by other reviewers. Very satisfied.
Date published: 2014-10-12
Rated 5 out of 5 by from Love it! I fell in with a French cane bed that was way too expensive from another vendor. When I found this one and on sale, I was thrilled! It's really beautiful. Assembly was a little hairy, but probably because I did it on my own.
Date published: 2013-02-16
Rated 5 out of 5 by from Looks great! We received the bed and had the people delivering our new mattress put the bed together. It was easy for them and the quality seems good. I love the look of the bed and don't mind the iron side as some previous people commented about. I put on a bedskirt and you hardly see it. Love it!
Date published: 2012-12-12
Rated 5 out of 5 by from Good quality, love the finish I looked at many many beds for at least six months before purchasing this one. It is a great value for the money and just what I was looking for. I bought the antique white which was difficult to see on-line because of the color. But it looks and was exactly what I had in mind. There was a problem with the shipper but Ballard got them on a conference call & cleared it up the same day. Excellent service.
Date published: 2012-04-29
Rated 5 out of 5 by from Beautiful I love the Louis bed. My husband was able to put it together without too much trouble and it was delivered in perfect shape in a timely fashion. It looks enough shappy chic but not too antiquey.
Date published: 2012-04-20
Rated 5 out of 5 by from Beautiful bed....solid construction and very nice finish My first time purchasing furniture with Ballard and I am completely happy with the Louis bed and foot-board. The Old World finish is beautiful. It could pass for an antique bed. The bed's construction is a lot heavier and nicer than I had anticipated. Customer service was excellent again as usual. I know I will be shopping again with Ballard very soon.
Date published: 2012-02-26
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Product:MB152-Louis Bed