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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Livonia Indoor/Outdoor Rug is rated 3.5 out of 5 by 4.
Rated 5 out of 5 by from Beautiful colors, great quality I purchased this rug for my entry way and hoped that the colors would be close to how they were pictured. I was extremely pleasantly surprised that the colors were exactly what I had hoped for. The colors are beautiful together and they brought my entry way together perfectly. I usually buy wool rugs but wanted the ability to clean this rug as it would be used heavily at an entrance. I am happy to say that 4 months later, the rug has withstood my family of 6 and still looks like new. It does not look or feel like a typical indoor/outdoor rug. It is soft under bare feet (a must for my kiddos) but sturdy. I am considering getting it for my dining room now because it looks great in a casual area but would look equally great in a formal setting.
Date published: 2012-12-26
Rated 4 out of 5 by from Happy with purchase; Holds up to heavy traffic & use! We purchased this rug for our family theatre that we updated to the fresh greens, (artichoke & kiwi), browns and silver. This rug perfectly combines the colors together (silver not in rug). The one concern I had was the apparent "fraying" loops that are noticed upon close inspection. However, following my husband's recommendation we kept it and after six months I can tell you it still looks in the same condition as we purchased it. Additionally, we have young kids #ages one, two and three# and I can tell you it has held up remarkably to hard use #including milk spills, food, etc.#. I am happy with this purchase, especially after it was on backorder for FOUR months! I gave four stars simply because I wish the "frayed" loops were not there period; it tends to make the rug look worn.
Date published: 2013-02-17
Rated 4 out of 5 by from Happy with this rug I ordered this rug for my living room after going back and forth between this rug and the Allegro Hand Hooked Rug. The price was right (on either rug), so I pulled this trigger on this option. My main concern with this rug was that it is an indoor/outdoor rug and I thought that would mean that it would be hard/not warm for a living room. Upon delivery, I found that it is totally appropriate for indoors and I wouldn't even guess that you could use it outdoors. I was a little surprised that the lightest color in this rug as not as white as I expected. It is still in the blue family. I was hoping to lighten up my room a little, so I was initially disappointed-- but now that I have lived with it for a while, it doesn't bother me. Also, as an added bonus, when I ordered the rug, it clearly stated it was back ordered for about a month. I was pleasantly when the rug arrived in just a few days!
Date published: 2012-12-26
Rated 1 out of 5 by from Bad quality I love the look and feel of this rug. Great modern colors. However, the loops are fraying and the rug looks like there is something wrong with it after 3 weeks in our home. Ballard is working with us to remedy the situation but unfortunately, for price paid, this rug is not worth it.
Date published: 2012-11-04
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Product:RW214-Livonia Indoor/Outdoor Rug