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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Lit Mercury Glass Trees is rated 3.7 out of 5 by 43.
Rated 4 out of 5 by from Trees Lights inside are very dim, even with fresh batteries. They are still beautiful without the lights
Date published: 2020-01-01
Rated 3 out of 5 by from Not easy to use They look good but the switches on the bottom don’t work well. Have to flip batteries to turn them off.
Date published: 2021-07-07
Rated 3 out of 5 by from Lit Mercury Glass Trees On one of the trees, the compartment that holds the batteries did not work properly and as a result, I had to take the batteries out when not in use. And, as I had already thrown out the boxes, I was unable to return the tree to Ballard. The remaining two trees work well and are beautiful, as is the malfunctioning one, when turned on.
Date published: 2021-03-04
Rated 3 out of 5 by from Beautiful glass but impractical lighting They are pretty but the lights do not have a timer. So, I coukd not put them where otiginally plsnned because they are heavy to take down every night to put the lights on/off. Very disappointing!
Date published: 2021-03-04
Rated 3 out of 5 by from Beautiful Yes, they are beautiful when they worked last year but sadly this year only 2 of the 3 light up.
Date published: 2020-12-08
Rated 3 out of 5 by from Battery compartment issues I received this about a week ago and absolutely love the lighting it provides, however, the battery compartment is very cheap. Sometimes it works and sometimes it doesn't. The battery prongs don't line up well with the batteries and I double checked to be sure they were good batteries. I would recommend but be sure the battery compartment is in tack-
Date published: 2020-12-08
Rated 3 out of 5 by from Beautiful but lighted feature is unpredictable I bought 6 of these. They are beautiful, especially when lit. Glass is gorgeous but I had to return 3 as the lighting mechanism either wouldn't come on or was broken. I'm worried that by next year the 3 that work this year won't work either.
Date published: 2019-12-11
Rated 2 out of 5 by from Gorgeous, but don't plan on the lights lasting. Gorgeous, but the medium sized tree light kept flickering and sometimes wouldn't go on at all. It wouldve been a pain to return them so I just kept them. They are pretty even with the lights off.
Date published: 2021-03-04
Rated 2 out of 5 by from Poorly constructed switch Absolutely beautiful but poorly made! The light broke in one of my trio I think the third time I turned it on. The switch is poorly made and cheap. Now, I have two that light up and one that doesn't - so they will just be unlit and still pretty.
Date published: 2021-03-04
Rated 2 out of 5 by from Lit Mercury Glass Trees Several of the trees I purchased did not illuminate. One upon arrival. One after using a few days. This product was very disappointing. The price is far too high for the quality. I would hesitate buying other similar products from Ballard design.
Date published: 2021-03-04
Rated 1 out of 5 by from Not great Arrived with only 2 of the 3 trees in working condition, disappointing
Date published: 2021-03-04
Rated 1 out of 5 by from Poor electric design They are beautiful but the part that holds the batteries is poorly made. First one I received was broken upon receipt and the second one broke after a month
Date published: 2020-01-11
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Product:HC868-Lit Mercury Glass Trees