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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Lisbon Indoor/Outdoor Rug is rated 4.7 out of 5 by 11.
Rated 5 out of 5 by from Great value Having previously bought two outdoor rugs for my kitchen I thought I would try this one in my dining room. I really think it's a great alternative to natural fiber for ease of care. I am happy with my purchase.
Date published: 2015-06-04
Rated 5 out of 5 by from Love it! So happy with this rug. Was afraid the runner might be too much but it has added just the right amount of pop in my kitchen. Soft under bare feet. Well made. Love that it can be sprayed off to clean since it's in the "work zone" area of my kitchen. Do purchase a good rug grip as it will slip around unless you have a piece of furniture to anchor. Highly recommend.
Date published: 2014-10-27
Rated 5 out of 5 by from Very happy with purchase of outdoor rug for indoor use Would like this same rug in larger size. I am pretty particular about not "dressing down" my Family Room for kids and pets. So, this is perfect for us in this high traffic area. Rug has remained easy care, is soft to walk on and I don't worry at all. I ordered 2 more of these for kitchen and child's room because I was so happy with it. Would really love it in a larger size, will keep watching to see if it comes in.
Date published: 2014-10-09
Rated 5 out of 5 by from Wonderful rug I purchased this rug for my kitchen due to its somewhat busy design, because it would help camouflage inevitable spills. So far this has panned out well, but that's not the reason I'm so excited about this rug. The light color (I got the light blue) brought new life to my kitchen, brightening it up and making me feel happy every time I look at it. That's quite a feat just for a rug. I will keep on purchasing my kitchen rugs from Ballard.
Date published: 2014-08-21
Rated 5 out of 5 by from This product has really enhanced my porch. I am very pleased with my exteior rugs (the Lisbon Indoor/Outdoor Rugs). They are true to color shown on your website, and the quality is excellant. I am using them on a screened porch so I cannot testify to using on an uncovered space, but, for us, they are quite an asset.
Date published: 2014-08-07
Rated 5 out of 5 by from Luv it Have purchased several items for our lake house. Beautiful high quality merchandise at a great price. Highly recommend.
Date published: 2014-06-06
Rated 5 out of 5 by from Beautiful rug! I ordered this in gray, love it. Love the pattern, love the color. Very well made.
Date published: 2014-05-18
Rated 5 out of 5 by from Perfect for indoor use Due to the addition of a wonderful very large puppy our wool rugs are stored away and indoor outdoor rugs are now the choice on our porcelain tile floors. This is the second rug I've ordered in this pattern. The first was the runner. Our Labradane tracks in mud and it vacuums up easily from the rug. The pattern co-ordinates with our furniture and the price is right.
Date published: 2014-05-14
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Product:RW248-Lisbon Indoor\/Outdoor Rug