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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Lillian Shelving is rated 4.7 out of 5 by 52.
Rated 5 out of 5 by from Lillian shelving The shelf came packaged nicely with hardware for hanging. It is a nice quality and is exactly what I wanted for my powder room.
Date published: 2021-03-04
Rated 5 out of 5 by from Modern Look with Classic flair Lovely design for use in bathrooms, above bed; in small or large areas. Looks good forming a group or separate. Good quality and good value.
Date published: 2020-09-03
Rated 5 out of 5 by from Looks great in powder room I’m very happy with it. I hung it over our powder room toilet.
Date published: 2020-08-01
Rated 5 out of 5 by from Pretty and elegant shelves to put knick knacks on These are beautiful shelves. I got the small size and they are a very good size. The finish is a gold foil, very pretty. You can fit knick knacks on them and I wouldn't put anything too heavy on it. They were just what I was looking for in my bathroom. Very elegant, French style and well made. The packaging, as always, was very good and the glass and metal were undamaged.
Date published: 2020-07-29
Rated 5 out of 5 by from So gorgeous and expensive looking Obsessed! To the point I’m thinking of ordering another pair immediately. These are gorgeous, luxurious art pieces that are a beautiful home for plants or photos.
Date published: 2020-07-04
Rated 5 out of 5 by from Love!! Beautiful and sturdy and packaged well. Perfect for nursery
Date published: 2020-06-27
Rated 5 out of 5 by from Great purchase! Fabulous! High quality, durable shelving with great style. Just as pictured. Well packaged.
Date published: 2020-06-19
Rated 5 out of 5 by from Lovely and sturdy! Lovely shelves, true to pic! Perfect for getting daughter's small plant collection displayed and near her bedroom window for light! Good quality!
Date published: 2020-05-13
Rated 5 out of 5 by from Ballard Excellence I recently redecorated my bedroom to reflect my feminine side with pretty bedding and window treatments. I was looking for delicate shelving as a finishing touch. When I spotted the Lillian shelves, I knew right away I found it. They arrived within a week of ordering, well packaged and in perfect condition. The shelves are beautiful and more unique and beautiful than I could have imagined. Another Ballard home run!
Date published: 2020-05-13
Rated 5 out of 5 by from Look great in master bath I bought two of these shelves, along with two Cadence Mirrors and two Wesley 3-Light Sconces for my master bath. I love the look! Easy to hang.
Date published: 2020-04-26
Rated 4 out of 5 by from A touch of something special. Product is just as expected. Very easy to hang and adds a touch of something special in my bathroom.
Date published: 2021-10-17
Rated 4 out of 5 by from Attractive but bulky It’s attractive but bulkier than I could tell from the pictures.
Date published: 2021-09-26
Rated 4 out of 5 by from Shelf- beautiful quality-deep I ordered the small and may need to return it. The shelf is pretty deep for a small space like my powder bath. Love it though. Trying to find another place for it where people don’t bump into it
Date published: 2021-05-11
Rated 4 out of 5 by from Great looking wall shelves The shelves look great! Would give a 5 star except I’m still waiting on the large shelf so haven’t been able to put them up yet.
Date published: 2021-04-06
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