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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Lewis Hand Hooked Rug is rated 4.8 out of 5 by 125.
Rated 5 out of 5 by from Lovely rug Absolutely beautiful. Excellent quality and it works perfectly in my room
Date published: 2021-03-04
Rated 5 out of 5 by from The Lewis hand hooked rug. It’s exactly as pictured...a beautiful rug in my guest room. I have the lighter one.
Date published: 2021-03-04
Rated 5 out of 5 by from Lewis Hand Hooked Rug Beautiful colors, great quality for the price. We love it!
Date published: 2021-03-04
Rated 5 out of 5 by from Great Rug I have 3 different sizes of this rug. Love it would but again.
Date published: 2021-01-31
Rated 5 out of 5 by from Lewis rug Lovely rug that I placed in a bathroom! It’s gorgeous there!
Date published: 2020-10-07
Rated 5 out of 5 by from 7'6" x 9'6" Area Rug Beautiful. High quality. Adds a wonderful splash of vibrant autumn colors to my living room.
Date published: 2020-09-20
Rated 5 out of 5 by from Love this rug I've been looking at this rug for over a year and instead of buying it I brought cheaper versions that I always hated. Finally got it and I am so happy with it. Love everything about.
Date published: 2020-09-11
Rated 5 out of 5 by from Area rug Excellent quality and the colors are what is shown in online photo
Date published: 2020-09-08
Rated 5 out of 5 by from GREAT RUG (runner). Absolutely Beautiful! This is a beautiful rug, and it looks fantastic in my laundry room in front of my washer and dryer. It took a long time to get it, but it was worth the wait. Please let me know when you have a 30% off and free shipping offer, I will be all over that! God bless.
Date published: 2020-09-04
Rated 5 out of 5 by from Vivid colors and wears well. Many compliments.... Beautiful rug. Used also as runners in our kitchen
Date published: 2020-08-27
Rated 5 out of 5 by from Love this rug I was hesitant to buy a large rug on line but it is stuning. Looks great inmy breakfast room. It's a winner.
Date published: 2020-05-25
Rated 5 out of 5 by from Lewis Hand hooked area rugs This rug needs a nonslip mat underneath it bc as it slides and it also sheds a bit of wool.
Date published: 2020-05-09
Rated 5 out of 5 by from Gorgeous rug! I bought the 8 x 11 Lewis rug and Spencer stripe drapes with the brass bamboo rod for my daughter's bedroom, but decided to use them in our small 10 x 13.5" office instead. Wow! My husband and children love the results and I'm pleased with the quality of this beautiful rug!
Date published: 2020-05-01
Rated 5 out of 5 by from Love it! I just love this rug. It looks just like the picture. It makes me happy every time I see it. I didn't want to walk on it in the beginning!
Date published: 2020-04-16
Rated 5 out of 5 by from Beautiful! We love it. Beautiful colors, substantial weight. I do wish the runner were a couple feet longer. My hall is pretty long.
Date published: 2020-03-24
Rated 5 out of 5 by from A rug that can go many ways! Colors are just the same as pictures represent...as mentioned in other reviews the red is more cool than warm. I like that it has grey and blue-gray too. Surprisingly, there are warm colors in rug too: gold,a warm cherrywood brown,and a splash of warm blush. The quality is more than I expected!
Date published: 2020-01-13
Rated 5 out of 5 by from Ms. Love the vivid colours of this rug. It perfectly in my office. It shredded a bit at the beginning, but after vacuuming it, it seems the shredding is disappearing. I would recommend the Lewis Hand Hooked Rug.
Date published: 2019-12-21
Rated 5 out of 5 by from Best rug ever! This rug is absolutely beautiful and hD exactly the colors I was looking for. It has red, burgundy, brown, blue, orange and cream!
Date published: 2019-12-15
Rated 5 out of 5 by from Love this rug This is a beautiful rug. I’m using it in my dining room. It’s so colorful, but not overwhelming.
Date published: 2019-11-20
Rated 5 out of 5 by from Lewis Rug I love this rug and it’s vibrant colors. Definitely need a pad under this rug. There is no rubber backing.
Date published: 2019-10-22
Rated 5 out of 5 by from Lewis Hooked Rug We love the Lewis hooked rug. We have the runner in our upstairs hall. It is beautiful!
Date published: 2019-08-11
Rated 5 out of 5 by from Two words: LOVE IT! I love this rug! I saw it in the catalog with the chairs and bought those also. It is a thick pile wool rug and it looks in person just like it did in the catalog. The color and design of this rug is a winner. Love, love, love it!
Date published: 2019-06-21
Rated 5 out of 5 by from Fantastic Rug I had been looking at this rug for months and when it finally went on sale I didn’t hesitate. The colors are not as shown. Rather than a vibrant red, it is a rose red. The colors are more muted than shown. However, this didn’t affect my love for this rug as I was looking for it to be the centerpiece of the room and it certainly is. Most happy.
Date published: 2019-06-13
Rated 5 out of 5 by from Beautiful rug We’ve had it for a month and still love it. It is both beautiful and durable.
Date published: 2019-06-05
Rated 5 out of 5 by from Living room rugs Beautiful rugs delivered quickly. Very happy with our purchase and this company.
Date published: 2019-06-01
Rated 5 out of 5 by from Lewis rug is great I love the vivid colors in the rug and how it complements my gray walls. It really pops!!
Date published: 2019-05-12
Rated 5 out of 5 by from Beautiful colors! I bought this rug for my dining room after ordering a swatch to check the colors, which are beautifully muted. Quality seems excellent. So far, very pleased with my purchase.
Date published: 2019-05-12
Rated 5 out of 5 by from Hard to beat I bought this rug for my dining room & loved it so , that I purchased a smaller rug as well as the runner for my hall!!! It is very rich looking And the colors are amazing... I have had many compliments! LOVE THEM!!
Date published: 2019-05-06
Rated 5 out of 5 by from Beautiful Love this rug & the colors in it. Goes perfectly in my family room.I am unable to go to stores to shop so I appreciate the accuracies of the colors on the computer. I have never ordered a rug via catalog before & I am very pleased.
Date published: 2019-05-01
Rated 5 out of 5 by from Beautiful Rug! I bought this rug for my entrance hallway. It is gorgeous and I love it, very rich and elegant looking! Nice and thick and luxurious.
Date published: 2018-12-30
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Product:RT366-Lewis Hand Hooked Rug