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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Lewis Hand Hooked Rug is rated 4.8 out of 5 by 71.
Rated 5 out of 5 by from Fantastic Rug I had been looking at this rug for months and when it finally went on sale I didn’t hesitate. The colors are not as shown. Rather than a vibrant red, it is a rose red. The colors are more muted than shown. However, this didn’t affect my love for this rug as I was looking for it to be the centerpiece of the room and it certainly is. Most happy.
Date published: 2019-06-13
Rated 5 out of 5 by from Beautiful rug We’ve had it for a month and still love it. It is both beautiful and durable.
Date published: 2019-06-05
Rated 5 out of 5 by from Living room rugs Beautiful rugs delivered quickly. Very happy with our purchase and this company.
Date published: 2019-06-01
Rated 5 out of 5 by from Lewis rug is great I love the vivid colors in the rug and how it complements my gray walls. It really pops!!
Date published: 2019-05-12
Rated 5 out of 5 by from Beautiful colors! I bought this rug for my dining room after ordering a swatch to check the colors, which are beautifully muted. Quality seems excellent. So far, very pleased with my purchase.
Date published: 2019-05-12
Rated 5 out of 5 by from Hard to beat I bought this rug for my dining room & loved it so , that I purchased a smaller rug as well as the runner for my hall!!! It is very rich looking And the colors are amazing... I have had many compliments! LOVE THEM!!
Date published: 2019-05-06
Rated 5 out of 5 by from Beautiful Love this rug & the colors in it. Goes perfectly in my family room.I am unable to go to stores to shop so I appreciate the accuracies of the colors on the computer. I have never ordered a rug via catalog before & I am very pleased.
Date published: 2019-05-01
Rated 5 out of 5 by from Beautiful Rug! I bought this rug for my entrance hallway. It is gorgeous and I love it, very rich and elegant looking! Nice and thick and luxurious.
Date published: 2018-12-30
Rated 5 out of 5 by from Rich colors I can’t say enough about this rug. The colors are as you see pictured and it is very well made. Spend the money. It’s worth every penny
Date published: 2018-12-30
Rated 5 out of 5 by from Great rug, rich colors! Works perfectly under a game table, love the rich colors!
Date published: 2018-09-21
Rated 5 out of 5 by from Beautiful Colors First time to order an area rug. Couldn’t be happier with my purchase. Beautifully made and came quickly.
Date published: 2018-06-25
Rated 5 out of 5 by from Beautiful I am so pleased with this rug. The colors are so beautiful and vibrant. Very good quality. Best runner I have ever had for my hallway. Love it
Date published: 2018-06-22
Rated 5 out of 5 by from Prettier Than Photo This is the most beautiful rug I ever purchased. It makes more than a statement and many friends will be copying it. I have rugs from all over the world in wool, but this is the show piece. Thank you Ballard Buyers Arline Fort Lauderdale, FL
Date published: 2018-06-12
Rated 5 out of 5 by from Like the colors! I bought this rug for my bedroom and was relieved that the colors were true to what I saw on my computer. Nice for the price.
Date published: 2018-03-03
Rated 5 out of 5 by from Living room I bought this rug and I love it, the colors are even more beautiful than the picture allows. I’ve had for a few months now, and it still looks new, very good quality
Date published: 2017-12-07
Rated 5 out of 5 by from Most Beautiful Rug I am so happy I decided to get this rug. Like all the reviewers say, it is amazing in person. The red is perfect, and there are so many other beautiful colors in the rug - salmon and a light turquoise blue - that you can play up in your decor. I can see how I will be able to use this rug for years to come in different rooms with different color schemes. I bought this rug because I needed some color to break up all the brown furniture and molding in our home. We get so many compliments. Buy this rug - you will not regret it!
Date published: 2017-11-08
Rated 5 out of 5 by from Love the colors! This is a fabulous rug. Easy to maintain, and it makes a statement in any room that I place it in! If you are looking for a muted rug, this is not it. I have neutral walls and this gives the pop that I am looking for. So, so glad that I bought this one!
Date published: 2017-10-31
Rated 5 out of 5 by from Beautiful colors and pattern! I was hesitant to order this rug because of so much red. I thought it might be too bright and overwhelm the room. I was so happy when I opened it to see that it has a much softer appearance than in the photos. The colors are all accurate in the photos but the tones are more muted, and therefore even more beautiful than depicted. It is exactly what I needed to go with my favorite oil painting which blends colors of rosy red, soft pinks and corals, and aqua blues. Don't bother ordering the swatches; they're not large enough to be of help and they don't show the beauty of the rug pattern.
Date published: 2017-09-30
Rated 5 out of 5 by from Just beautiful I have been looking at this rug for a while. After the reviews I read and sample swatch I received, I finally got it. It's just beautiful. I was concerned the colors might be too bright, but they are beautiful in my room. I bought the largest size. It's so soft and was very easy to set up. I also bought the upgraded rug pad and I'm so glad I did. Love this purchase!
Date published: 2017-06-04
Rated 5 out of 5 by from Beautiful I hesitated for a year before ordering this rug. I'm sorry I did. I could have been enjoying it for 365 days sooner! This rug is beautiful. The colors are rich yet subtle enough to not overwhelm the pattern which is reminiscent of an Oriental but has a more updated feel. The many colors allow for endless decorating options. I was also leery that it would be rough under bare feet but totally just the opposite, it's soft and smooth. I love this rug and recommended it with no reservations. Don't hesitate!
Date published: 2017-04-22
Rated 5 out of 5 by from Absolutely gorgeous. I bought two 9'6 x 7'6 for two different rooms side by side. The rooms were two different color schemes completely. One room had dark furniture and the other wicker with lime green cushions. The rugs really gave a punch to both rooms and made very nice rooms really striking. Colors were identical on computer (Toshiba) and what arrived was of excellent quality. A+++ Love them.
Date published: 2017-04-22
Rated 5 out of 5 by from Amazing! This rug is absolutely stunning! The colors are gorgeous. It is perfect!
Date published: 2017-03-03
Rated 5 out of 5 by from Wow Plus I was nervous about purchasing a rug without seeing it in person. I got the swatch first which is really just a color representation. I liked the swatch colors so went ahead and took a chance. I LOVE THE RUG!!!!! The colors and quality of the rug did not disappoint. It is beautiful. I also purchased the recommended rug pad from Ballard and was glad I did. Another plus: The rug arrived sooner than what had been advised. A+ rating all around.
Date published: 2017-02-03
Rated 5 out of 5 by from Beautiful rug. Color is a rich rust red which matches my color scheme perfectly. Purchased the runner. Now waiting for a larger one for my dining room!
Date published: 2017-01-12
Rated 5 out of 5 by from Perfect I have been looking for several years to find the right rug for our sitting area of our kitchen. I bought the approximate size 9 1/2' by 13 1/2'. It made the area so cozy and I was able to complement my furnishings, including upholstery and complementing another area rug under our kitchen table. The colors are perfect. It seems very durable and the multi-color pattern seems to hide any dirt or wear. It is placed inside a French door which opens out to our brick steps and onto our patio which our Golden Retriever exits and enters repeatedly through the day. I ordered it on Dec. 12 and it said it would not ship until Jan. 27 which was fine with me. I was pleasantly surprised when it arrived 3-4 days later after ordering. My husband immediately placed it down. What an addition! It made our kitchen/sitting so homey and cozy for the winter months and for the Christmas season. It should also look great for all seasons of the year. We have had this rug down for 3 1/2 weeks and looks and performs great! What a versatile rug. I can see it placed in so many different areas of a home.
Date published: 2017-01-03
Rated 5 out of 5 by from Beautiful Got two 5x7 of these rugs to put on either side of the guest bed. They are so pretty! Just enough pop of color to go with the neutral/grey colors in the room. I love them. Colors are true to the pictures and beautiful all together in this rug.
Date published: 2016-11-30
Rated 5 out of 5 by from Gorgeous colors!! Have had this rug in my living room for nearly 8 months. The colors are vibrant and beautiful. The feel is comfortable on your feet. With all the gorgeous colors, it will blend with nearly anything. Well made. Vacuums nicely. Love this rug.
Date published: 2016-11-19
Rated 5 out of 5 by from BEAUTIFUL! This rug is absolutely perfect for my foyer. It is well made, the design is lovely, the colors are gorgeous. And... there was no strange odor when removed from the packaging. The online and catalog images are true to color. I am so pleased with this purchase. Once again Ballard Designs added that special touch to my home.
Date published: 2016-11-19
Rated 5 out of 5 by from Gorgeous colors and texture I just love this rug. We have some hard to match chairs and the rug swatch was super helpful. The colors are just gorgeous and rich and the whole room is transformed by the beautiful pattern. The depth and texture of the rug is exceptional.
Date published: 2016-05-14
Rated 5 out of 5 by from Beautiful and Well Made Rug! This rug is absolutely beautiful and gave our new kitchen a great pop of color. It's very well made and still looks brand new after 3 months of constant wear! The blue and gray colors matched our paint and tile perfectly. I'm very happy with this purchase!
Date published: 2016-05-07
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Product:RT366-Lewis Hand Hooked Rug

Lewis Hand Hooked Rug

Lewis Hand Hooked Rug Swatch - Red