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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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LeMans Counter Stool 4.6 5 103 103
This product is comfortable and looks great! My mother purchased these counter stools as a housewarming gift and we just love them! They are functional and look perfect in our traditional kitchen. I like that they are not too heavy and can be picked up for cleaning with no problem. At the same time they are sturdy and our children can safely use them too. They are perfect for our family and kitchen. May 4, 2011
Perfect for my kitchen island I am very happy with my le mans stools purchase. I ordered 2 of them in black with the off-white quilted cushions. They are just the right size and fit under the counter nicely. My husband and I were looking for a stool with back support and these turned out great. I especially like the rush seating detail as well. I would buy these stools again. I highly recommend ordering the cushions to go with them as it makes them very comfortable to sit in. May 18, 2011
Petite and light weight, nice finish, nice seat These stools are smaller than average and rather light weight. I picked them for the lower height of the backs and the rush seats. The finish is nice and not scratching or chipping after a month of daily use. The shape is very pleasing. For this price it was nice to see good feet on the legs. The main drawback is the weight. My girls (2 & 4) have flipped them over. And I might add cushions because the rush seat is tough on knees and to keep spills out of the seats' cracks. June 11, 2011
Looks great, but not very comfortabel These stools have the French Country look I was going for, but they have a very small seat which is not very comfortable. I wish now that I had purchased another stool with a larger, more comfortable seat. I was trying to save money, but I would not make the same choice again. March 17, 2011
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