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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Holiday Shipping Deadlines

Standard Shipping

Make sure your gifts arrive in time.
For standard shipping, order by December 19th at 11 p.m. EST.

Next Day Service

Need a last-minute gift?
Order by December 22th at 4 p.m. EST and select next-day delivery to receive by Christmas.
Applies to in-stock items only.

Personalized Gifts

Most personalized gifts must be ordered by December 8th at 11 p.m. EST to guarantee standard delivery by December 24th.

Shipping Information Chart

Holiday Shipping Deadlines

Standard Shipping

Make sure your gifts arrive in time.
For standard shipping, order by
December 19th at 11 p.m. ET.

Next Day Service

Need a last-minute gift?
Order by December 22th at 4 p.m. ET and select next-day delivery to receive by Christmas.
Applies to in-stock items only.

Personalized Gifts

Most personalized gifts must be ordered by December 8th at 11 p.m. EST to guarantee standard delivery by December 24th.

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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LED Twinkle Metal Staked Tree is rated 3.5 out of 5 by 12.
Rated 5 out of 5 by from Absolutely stunning! These trees are absolutely breathtaking!! I get so many compliments on them and the big one is huge. Gorgeous if you have a big front yard and you need something ornate. They are a mess to untangle but it didn't take my husband any longer than it take him to assemble other holiday decorations. I hope they last a few years, but I would absolutely buy them again.
Date published: 2022-12-05
Rated 5 out of 5 by from Great buy It looks just like the picture and we’ve gotten many compliments. It took about 20 minutes to assemble with 2 people.
Date published: 2022-12-04
Rated 5 out of 5 by from Outdoor lighting Love the trees however they were a tangled mess and hard to put up. Everyone does love them and they are magical looking. Would buy again.
Date published: 2022-11-26
Rated 5 out of 5 by from Love these!! I absolutely love these trees! They put off so much light and they’re beautiful! The string of lights was not super easy to untangle, but it was worth it!
Date published: 2022-11-07
Rated 3 out of 5 by from Beautiful tangled mess I took the chance and ordered the large tree when there was only one review which stated it was difficult to untangle but beautiful when up. That is 100% accurate. This is a 2 person job to untangle. First put the main stake in the ground. You need to start untangling and release the branches from the top tier first. We did this indoors. Then do the same for the middle 2nd tier/section— untangling and releasing the branches so they fall in place next. Then left the bottom/base tier all tangled and carried it outside to insert it in the ground stake. Once that is in, untangle and drop the final branches of the 3rd and lowest tier. I have no idea how we will repackage this. The printed directions are horrible so you just have to fight your way through it. It took us about 1.5 hours to get it up. I would not recommend it because of the hassle and future storage concerns. However it is pretty when up but could have been a much smarter design for the high price. They box is was smaller than I expected so shipping was super high at $40 for the small box size—but I luckily got free shipping as part of Black Friday weekend. 5 stars for beauty but 1 star for being a tangled mess with crappy directions.
Date published: 2022-12-05
Rated 1 out of 5 by from Pretty but they fail very quickly These look amazing lit up at night. We bought one large and one small for a party. Unfortunately within a day or two of putting them up the transformer stopped working on the larger tree, Ballard is sending a replacement which we appreciate and hope gets here in time for the party. But now the second transformer has also stopped working so I'm not sure we got a faulty product. Seems more like the technical design is failing.
Date published: 2022-12-05
Rated 1 out of 5 by from Tangled Mess I was so excited to put these trees up. I purchased the large and the small one. They arrived all packaged with a TON of twist ties. Once you untie the lights it is a giant tangled mess. The amount of patience to try and figure out how to untangle this when all of the lights are connected is immeasurable. I do not recommend purchasing this product. I will be returning!
Date published: 2022-12-03
Rated 1 out of 5 by from Terrible My wife bought this tree and I tried to set it up today. It's a mess. The lights are all tangled up and knotted. Don't even bother. Don't buy.
Date published: 2022-12-03
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Product:HB014-LED Twinkle Metal Staked Tree