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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 31 reviewers.
Rated 5 out of 5 by Fantastic quality ottman at a great price I ordered two of these ottomans in the green color. Both arrived within 2 days of ordering in excellent condition. These are super comfortable and have soft, buttery leather. I have paid way too much money at Ethan Allen for similar ottomans and now think I was crazy. You won't be sorry going with these. September 4, 2015
Rated 5 out of 5 by Beautiful leather, construction! I am very happy with this ottoman purchase. At the sale price, I don't think this quality has a match out there. The color, chocolate, is a rich dark brown with red undertones, which harmonizes with my rosewood foyer pieces well. The height is excellent and the surface is generously sized for sitting and taking off shoes. Not a perching stool or poof balancing act. It is solid and has attractive wood feet. I, like other purchasers, appreciate that the design allows for fine full grain leather, in small pieces, which can keep the price reasonable. This softly tufted texture would make a beautiful headboard or entryway bench or chair or sofa. Anyone listening??:) September 4, 2015
Rated 5 out of 5 by Beautiful! Exceeded all expectations: love it! Quality is fabulous. April 15, 2015
Rated 5 out of 5 by Love it! I wanted this every time I looked in the Ballard catalog… I am soooo happy that we finally purchased it! It is very cozy and stylish. I hesitated to buy the green, but I love it! It is a slightly deeper green than pictured. It arrived in great condition (packed very well). We have had it for a few weeks now, and it seems like it should last a long time… March 5, 2015
  • 2015-10-12T06:34:57.261-05:00
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Product:UL045-Leather Cube Ottoman

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