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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Lauren Rug is rated 4.4 out of 5 by 26.
Rated 5 out of 5 by from LOVE this rug! I have had this rug in our dining room now for almost 2.5 years, and I adore it. I thought that I had left a review, but didn't...so better late than never! From the moment I saw it in the catalog, I fell in love. I ordered a swatch, just to be sure of the colors, and then went ahead and made the purchase. At the time, there was a long wait to receive it, but I wasn't in a rush, and it was well worth the wait. The colors are true to the photos consistently seen in Ballard's catalog. I love that Ballard has so many different vignettes using their rugs, so that you can get a good sense of the colors. The swatches are also extremely helpful, and I don't know of any other catalog that offers this as an option! As for shedding, it has not been an issue at all, since the dining room is not a high traffic area. From past experience with other wool rugs, they DO shed for some time, but stop after awhile. The rug is gorgeous, and suits our dining room well. The pile is thick, the colors are vibrant, and the overall quality is great for the price.
Date published: 2016-01-17
Rated 5 out of 5 by from Beautiful Rug! I bought this rug for my foyer with wooden flooring and it is stunning against the dark brown floor! I have received many compliments about this rug. It is of excellent quality - very thick and plush, although it does shed a bit which regular vacuuming takes care of. The colors are gorgeous and rich and very verdant. Overall, it is a beautiful rug!
Date published: 2015-12-08
Rated 5 out of 5 by from Beautiful Rug Purchased for my new house. Excellent quality. Very pretty moss green.
Date published: 2015-05-09
Rated 5 out of 5 by from Great Purchase The Lauren Rug is beautiful! A perfect match for our decor!
Date published: 2015-01-22
Rated 5 out of 5 by from Beautiful rug with vibrant colors I was going to buy this rug last year for our open floor plan (great room connected to kitchen) yet it was on backorder for 6+ months. I searched for months to find a rug that had a vibrant green, grey, merlot, and taupe - with a pattern that I loved. I always came back to this rug and finally ordered the 9x12. Unfortunately I had to wait 4+ months for it yet its worth it. We just recently painted our interior and this rug brings all the colors together. (I had previously ordered a rug online, and it was too thin and colors were muted.) This is an excellent quality, thickness and beautiful colors. We have deep brown tufted double sided chesterfield couch, so I use this on the side with two chairs that faces the fireplace. It brings it all together! (My husband LOVES it too.)
Date published: 2013-12-11
Rated 5 out of 5 by from Great rug, beautiful colors This was my first time buying a rug through a catalog, but I sent for the sample swatch which included enough of the colors to be able to tell that it would be "right on" with the colors I was trying to match. The green is a pretty shade of bright moss green, and the natural, taupe/grey, butter yellow, dark gold and rust red of the design matched the colors in the Tuscany landscape painting that set my theme. The rug also shipped very promptly and UPS showed up at my door to deliver even before I expected it.
Date published: 2013-11-07
Rated 5 out of 5 by from Awesome rug!!! This rug is beautiful. The colors are vibrant and it is very high-quality. I want another one :-)
Date published: 2013-07-03
Rated 5 out of 5 by from Lauren Rug This is a truly beautiful rug! The coloration is exquisite and the quality is very good. It enhances the beauty of my home
Date published: 2013-06-08
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Product:RT236-Lauren Rug

Lauren Rug

Lauren Rug Swatch