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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Lana Rectangular Pivot Mirror is rated 3.4 out of 5 by 5.
Rated 5 out of 5 by from Beautiful mirror I made sure my husband read the reviews with regard to installation, it required a bit more effort and support because the mirror is a heavier, quality piece. Worth it, it’s beautiful. Purchased the towel bar as well.
Date published: 2021-06-01
Rated 5 out of 5 by from Beautiful mirrors I was looking for elegant mirrors for my bathroom and these are perfect. They were a bit complicated to hang and the template was off on one mirror. Make sure to measure your mirrors before you hang them and don’t rely on the template. Mirrors are heavy but quality.
Date published: 2021-02-23
Rated 4 out of 5 by from Great mirror! Get the right hanging supplies Took a chance and bought this mirror when the sale was on sale. So that made it a final sale. I was so nervous I mistakenly bought the bigger size. Afraid that it would be too big for my half bathroom. Doing a full bathroom remodel so I had to make sure to order a vanity, light and faucet that would go with the measurements of this piece. I wanted quality so I came to Ballards but I didn’t want to pay quality price because wallpaper was already costing a fortune. 2 months later. Everything to go in the bathroom had arrived and it was time to put the puzzle together! My contractor made the holes but had to buy special screws with anchors because there was no stud in the area. AND THIS MIRROR IS HEAVY!! Found the right screws that anchor in just sheet rock. Don’t even try to use the hardware they send to hang. It was not easy but as a team we got it. I was praying hard! This had to work. Don’t be afraid to buy bc of the reviews before me. Just go to Home Depot and find those anchors. I’m so happy it looks amazing and fits perfectly! Loving the tilt feature. Took away one star bc of the horrible hardware it comes with
Date published: 2021-05-12
Rated 2 out of 5 by from Beautiful but, poor design These require studs to be safely installed. The installation kit is whole fully inadequate for the mirror weight and creates a massive safety issue. I ordered two for my kids bathrooms. They are very beautiful.
Date published: 2021-04-18
Rated 1 out of 5 by from THERE'S A REASON IT'S ON CLEARANCE - DO NOT BUY! I have loved several of the Ballard products that I've received over the years but their lack of customer service/responsibility this time s something that I find incredibly disappointing. THIS MIRROR IS POORLY DESIGNED. We had our professional contractor with a decade of experience try to hang it for us. It's beautiful and arrived in perfect condition. However, it sits nearly 4.5" inches away from the wall. After 3 attempts with several different heavy weight drywall anchors - the mirror ripped them right out of the wall. He would need to cut away the drywall and install an additional stud to be able to hang them. So, of course, I attempted to report this defect and Ballard did nothing but shrug and say "it's a clearance item." I take full ownership for that but I still expect a clearance item to be useable as advertised. Incredibly disappointed and I would not recommend.
Date published: 2021-04-13
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