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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Sallie S from
The desk is beautiful and I love it!Great quality and solid piece of furniture. The desk is beautiful and I love it!
Date published: 2021-05-20
Rated 5 out of
5 by
Mlmc from
Working from homePerfect size for working from home. Nice quality!
Date published: 2021-05-20
Rated 5 out of
5 by
Carmenf from
Beautiful, quality desk.This is a beautiful desk! I wanted a feminine desk for my bedroom and the Kelley desk is perfect. It is quite heavy and does require 2 people to assemble.
Date published: 2021-05-16
Rated 5 out of
5 by
MFC11 from
Fantastic DeskWas pleasantly surprised at how easy to assemble. Desk is perfect size for my office.
Date published: 2020-11-12
Rated 5 out of
5 by
KMT79 from
Beautiful and FunctionalWe are so pleased with the Kelley Desk. It has a soft white finish and the antique gold hardware nicely completes the look. It feels sturdy and the three drawers are big enough to store a Surface Pro and other office supplies.
Date published: 2020-11-02
Rated 5 out of
5 by
Happy Teacher from
Better than picturedIt was super easy to put together. The desk is beautiful and just as feminine as it appears in pictures. Love it and am very happy.
Date published: 2020-11-02
Rated 5 out of
5 by
Toni Marie from
Kelley DeskThe Kelley Desk is a beautiful addition to my room. The quality and craftsmanship are evident. I’m pleased with the desk; I did add a glass topper to protect the surface.
Date published: 2020-11-02
Rated 5 out of
5 by
Virtual Learner Mom from
Lovely and functional desk.We couldn't be happier with this desk. It has a streamlined design, yet is larger and heavier than others we looked at. While we purchased it for our teenage daughter, we anticipate it will be a sophisticated piece in our home well after the she moves on. The finish is a beautiful cream that looks to be quite durable and the hardware is subtle but detailed. While assembly was required, it came in only three large pieces and was simple to put together.
Date published: 2020-11-01
Rated 5 out of
5 by
BJRKB from
Fabulous desk!My husband and I just put together the Kelley desk, we love it!!! It was very easy to put together and looks fabulous in our room! We couldn’t be happier with all our purchases from Ballard Design!!
Date published: 2020-10-22
Rated 5 out of
5 by
Jill NC from
Working from homeI ordered this desk to replace the plastic folding table that I was using as a desk to work from home. Since I’m not sure when I’ll be back in the office I decided it was time. The Kelley desk is not only functional but also beautiful. It holds my double monitors and my docking station and I still have plenty of room to work. I was able to assemble the desk on my own but it wasn’t easy. I highly recommend this desk!
Date published: 2020-07-30
Rated 5 out of
5 by
Laurie M from
Very happy with this desk!Love this desk! Well made, solid, and the perfect size for my home office. I bought the Kelley Desk and the Charlotte 3-drawer campaign chest to store supplies in and I couldn't be happier with the way they look together, very happy with my purchase!
Date published: 2020-07-27
Rated 5 out of
5 by
Mayjune26 from
Love itBeautiful, sturdy desk! Big enough but not enormous -- perfect for my space.
Date published: 2020-07-22
Rated 5 out of
5 by
HeatherR from
Beautiful desk was a great purchaseHighly recommend this beautiful desk! Wonderful detail - looks and feels like great quality. Drawers are not on slide rails. Chose to customize by changing handles.
Date published: 2020-07-18
Rated 5 out of
5 by
Rosemary from Texas from
Kelley DeskI have only had my new desk a few weeks but I love it. It’s definitely pricey but I am very happy with it.
Date published: 2020-07-17
Rated 5 out of
5 by
CMeyers from
Kelly DeskWhile it is delivered in a huge heavy crate (for protection), and takes some assembly, it arrived without any damages and is beautiful! I don't know how it will age, but for now its perfect.
Date published: 2020-07-17
Rated 5 out of
5 by
Jean T from
DeskThe desk is beautiful and high quality but it is not “white”. It definitely has a creamy color to it.
Date published: 2020-06-09
Rated 5 out of
5 by
Debbielynn from
Kelley Desk- Love it!Will probably order a glass topper to prevent scratches
Date published: 2020-05-30
Rated 5 out of
5 by
April Finnerty from
Beautiful DeskI really love my new desk. I love that it has so much work surface and the design is elegant. Ballards will definitely have me coming back for more furniture indoors and out in the future.
Date published: 2020-03-30
Rated 5 out of
5 by
ScottL from
Nice DeskVery happy with this purchase. Pleased with the level of quality. I Appreciate that every detail is finished or stained. Something you just don't see very often in new furniture. Packaging was substantial and assembly was easy.
Date published: 2020-03-09
Rated 5 out of
5 by
sevenstarsmec from
Wonderful and Beautiful DeskReally fantastic desk. It's quality construction, a beautiful color, with great little details. The drawers are a plus. It is very heavy, but that is where the quality comes in. It is sturdy. It did take two people to put together, but well worth the effort in putting it together. I love it!
Date published: 2020-02-01
Rated 5 out of
5 by
Towns from
Nice pieceNice shade of Blue finish. Assembly requires 2 people, but not difficult.
Desk is sturdy and large shallow drawers.
Date published: 2020-01-03
Rated 5 out of
5 by
east coast doc from
Lovely desk. Happy with purchase.The desk is beautiful and was mostly easy to assemble. Assembly required two people. The white "reads" like a white rather than a cream or off-white... just perfect.
Date published: 2019-12-02
Rated 5 out of
5 by
Anny from
Kelley DeskIf you want a lovely, sophisticated desk-this is the one. It is a great size with plenty of room. The color is perfect not a stark white that many desks are. You will need help putting this together as it is very heavy.
You won’t be disappointed with this purchase.
Date published: 2019-09-18
Rated 5 out of
5 by
Krr466 from
A beautiful piece of furnitureBeautiful desk! This desk is high quality. It’s so nice. Perfect shad if off-white. Easy to assemble. I love that the hardware matches my other Ballard furniture in the room that bought years ago. I did need help lifting the desk-this is a good thing people! This is not a cheap desk. It’s strong and sturdy. I wouldn’t shop at Ballard if I wanted furniture that is so cheap and flimsy I could lift it by myself. This is a stunning piece of furniture you will keep for years and years to come. A timeless beauty.
Date published: 2019-08-10
Rated 5 out of
5 by
Toulie from
GorgeousI purchased this desk for my office and it is absolutely gorgeous. The finish is a perfect shade of white.......not too stark or overly creamy. It was packaged nicely, arrived quickly and went together easily.
Date published: 2018-03-27
Rated 4 out of
5 by
SusanB104 from
Pretty but too bigBeautiful desk too big for my space sadly had to return
Date published: 2022-10-11
Rated 4 out of
5 by
BeccaB from
Great looking deskThis desk was a great addition to my Home Office. It looks beautiful and is a substantial piece of furniture. It's large, so be sure to measure your space. I like that it's deep enough to accommodate a dual monitor setup, keyboard, etc without feeling crowded. As others have noted, it's more of a soft white than stark white, but it's subtle and works fine in my office with stark white trim. Only reason for four stars instead of five is that the paint flakes off and there are tiny grooves made every single time my desk chair bumps into the desk. It's not visible since it's on the bottom/underside of the desk, but would have expected a bit better quality for the price.
Date published: 2022-01-28
Rated 4 out of
5 by
Haley B from
Kelley DeskGreat, sturdy desk with a lot of room. However, it does scuff easily.
Date published: 2021-11-03
Rated 4 out of
5 by
Amy Hef from
Design and assemblyThis desk is beautiful. However, it was manufactured incorrectly and the holes on the desk legs did not align for assembly. After 30 minutes of sawing a piece of the desk away, we were able to get the legs put on and fortunately the damage done in the process was under the desk and not visible. Although we were able to resolve the problem without returning the desk, clearly the inspection process before this product leaves the factory is deficient.
Date published: 2021-05-12
Rated 4 out of
5 by
MaryK725 from
Kelley DeskBeautiful & well packaged. Easy to put together but the box is very very heavy. Supposed to take the drawers out to attach the legs, and had a lot of difficult getting them out. Once it’s together though, it really is a beautiful piece of furniture
