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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Katherine Headboard is rated 4.4 out of 5 by 36.
Rated 5 out of 5 by from Beautifully made headboard So pleased with the quality of this headboard. It was very easy to install. Love, love the color and fabric. This is my third headboard purchase from Ballard’s.
Date published: 2019-08-12
Rated 5 out of 5 by from Beautifully crafted This headboard is beautifully crafted. The color swatch was accurate and the delivery was earlier than quoted. Thank goodness my painter was working at the time of delivery because the packaging (king) was too difficult for one person to navigate. I would recommend this item without hesitation.
Date published: 2016-03-05
Rated 4 out of 5 by from Design My only complaint is that the brackets that attach the headboard to the frame are visible and make it look much less finished. I’m contemplating getting extra fabric and making a cover for this area to help hide it.
Date published: 2022-02-02
Rated 4 out of 5 by from Pretty headboards! I love the twin head boards , they look beautiful! The only reason that I’m not giving 5 stars is that we were unable to attach the headboards to the bed frames. The screws were off by about 1/4” too wide to attach.
Date published: 2022-01-31
Rated 4 out of 5 by from Good but could be a little better for price It is large and pretty. For the price I wish it was a little more sturdy and more filling behind the fabric. Kind of soft but looks good. It was difficult to tighten but maybe that was our frame.
Date published: 2022-01-03
Rated 3 out of 5 by from Love it EXCEPT for the spot… Well worth the wait of six whole months! I am giving this 3 stars because it did come with a spot that is luckily covered by pillows. We had the white glove service and I watched them take everything off. The spot was definitely there prior to wrapping. Being seven months pregnant and without a headboard for so long, I didn’t want to risk waiting another six months to receive another. So yes, I love it and am disappointed with the spot but not enough to return. If it wasn’t covered with pillows that would be a different story.
Date published: 2023-09-08
Rated 3 out of 5 by from Over six months to deliver Headboard is very pretty but initial delivery projection was two months and it took over six months. I would not have ordered the headboard if I had been told up front how long it would take. The date kept changing by a few weeks at a time - for months. Frustrating. Headboard is lovely but the wait and the lack of communication or apology surprised me.
Date published: 2023-05-22
Rated 2 out of 5 by from Katherine headboard After removing the packing there was a large vertical wrinkle in the fabric on the front side. I thought it would go away but it is still there after many weeks. I can hide most of it with pillows but you can still see some of it. Plus I know it is there. Considering how expensive the headboard was I’m disappointed.
Date published: 2021-03-04
Rated 2 out of 5 by from not exactly what I thought it was much taller and out of proportion for a twin size headboard
Date published: 2021-02-03
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UM239-Katherine Headboard