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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Katerina Floor Clock is rated 4.8 out of 5 by 21.
Rated 5 out of 5 by from Caterina Floor Clock Sorry for the delay; we just opened the box and put the clock together this week. This is a charming, old-fashioned looking, "quaint" country clock that looks great by our front door! It would look wonderful in a French or Italian farmhouse.
Date published: 2021-03-21
Rated 5 out of 5 by from The Katerina Floor Clock is beautiful! I love my new floor clock! This clock is definitely a statement piece in my home. I love the detail around the clock face. It appears to be well made. It comes in two pieces.
Date published: 2021-03-14
Rated 5 out of 5 by from INCREDIBLY BEAUTIFUL CLOCK Beautiful clock. We Love It!!! It is so enjoyable to just look at!
Date published: 2021-03-14
Rated 5 out of 5 by from Katerina clock - beautiful blue accent This is a beautiful piece. Fits perfectly next to my fireplace. The color is smoky blue -- a little less royal blue than the photos in the catalog (which, in my case, was positive). Just Gorgeous!!!
Date published: 2021-01-21
Rated 4 out of 5 by from Pendulum does not work. The clock is beautiful, however did not receive complete instructions. Only received pages 1 and 2 of 5. Found the rest online. Pendulum will swing when you start it but then just stops.
Date published: 2021-03-04
Rated 4 out of 5 by from Love I bought this clock at the beginning of this year...I think. It works great for my decor. There’s actually a few places in my house I could have it, so when I feel like changing things around I am able to do so with this clock. It would look great in my home office, dining room or bedroom. Right now it’s in my living room. My grandson loves it! He would make us sit in front of it while we sang repeatedly Hickory Dickory Dock Lol. So this Christmas, I decided to decorate my clock in honor of my grandson which the picture will show. Pretty funny but when he comes to our home for Christmas I’m sure he will love what I did for him. Need to fix the middle part with by adding more garland but other than that my three year old grandson will have us gathered around the clock to sing hickory dickory dock. Also, the clock is easy to slide out to change the time or add batteries. It comes in two pieces but is easy to put together. My husband did it in a matter of 5 minutes or less.
Date published: 2020-12-11
Rated 3 out of 5 by from Wood snapped in two when unpacking I bought this right when it came out. I’ve wanted a blue faux mora forever. When sliding this out of the box the top part that holds the clock snapped off to too piece. Now it’s in three parts. It will go back together and I put it in a corner to be safe but it’s not flush. I don’t think the two top pieces were glued properly... my husband says it’s fine and he can glue them together. I’m just disheartened. I feel like the clock isn’t stable or sturdy and I can’t have it anywhere but the safe corner. I haven’t asked them to exchange because it’s so big and I don’t even know how to explain it just snapped off - be carful unpacking
Date published: 2021-02-17
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Product:MI476-Katerina Floor Clock