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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Kashan Hand Tufted Rug is rated 4.5 out of 5 by 37.
Rated 5 out of 5 by from The best rug I’ve ever bought! This was delivered yesterday. Seriously, it took our breath away. It is gorgeous! I have a dark walnut dining room with a buffet with a copper top. My colors in adjoining living room are navy and orange. This rug picked up all the colors. I also have a denim colored buffet in foyer, that it also goes with, perfectly. I had felt unsettled about our new house, until this arrived and pulled it all together. I know it seems like I’m blubbering on, but seriously, this rug is my favorite thing in this house! Everything I’ve ever ordered from Ballard has be top notch. I did order the swatch because I have never ordered a rug online before. Everywhere I took that swatch in the house, it went with everything! It’s a dark auburn with navy, oatmeal and a teal that looks more denim blue to me. It is darker than picture that Ballard took, but mine is not red, like other reviews have said. Gosh!! I love this rug!!!
Date published: 2019-03-21
Rated 5 out of 5 by from Best Ballard rug I've ever purchased! I bought the 8' round rug for my breakfast room. As others have said, this rug is gorgeous! I have bought many rugs from Ballard over the years - many have been just " ok" or " fine"- this rug is just beautiful ! Colors are true to my iPad ! Do not hesitate!
Date published: 2017-07-31
Rated 5 out of 5 by from Stunning rug! I was searching for a rug to coordinate with new pillows and this rug is exactly what I was looking for. It is not only beautiful but thick & appears to be very well made. BUYER BEWARE-read the fine print & do not use a vacuum with beater bars.
Date published: 2017-05-21
Rated 5 out of 5 by from Beautiful rug; so glad I bought it! I bought the 8 ft round rug to go under my dining table. The colors are deep and vibrant. The design on the rug is beautiful. Very happy with my purchase and I have received lots of compliments.
Date published: 2017-05-21
Rated 5 out of 5 by from Great thickness, great quality. Sheds a bit. We ordered this and the website said it would arrive in 1-2 months, but it arrived in three days! The rug is much thicker than even much more expensive rugs, and the colors are bright and vivid (yes, it's more of a rust orange than a peach orange). You can really feel the quality! It does shed a bit of yarn fiber at the outset, watch out for that, but the quality is high!
Date published: 2016-12-18
Rated 5 out of 5 by from Love this rug! After ordering a different rug from Ballard and finding it defective, I chose this rug as a replacement. I was a bit wary of the bright colors because I usually opt for more subtle colors. When I unrolled the rug, I gasped. It was gorgeous. Even my husband, who rarely comments except to reply,"I like it if you like it", said this one was a winner. He really likes it. We have received many compliments on this rug. It is vibrant and blends well with my floors, wall color, and looks great. Ballard's customer service is amazing and works hard to keep their customers happy. I liked my room sized rug so much, I ordered this rug in a smaller size for my entry. One concern: Ballard should put a huge red sticker on their rugs regarding using a vacuum cleaner with a beater bar. This is in the specs, but if one misses that small type, the results could be bad. I would have liked a huge red sticker on the cover. I just really enjoy all the products I have ordered from Ballard. I wish they would build a store close to Memphis!
Date published: 2016-11-04
Rated 5 out of 5 by from Stylish and Functional After searching for many months for a traditional-style, I ordered this rug for my family room, which gets a lot of use. It is well-made, had almost no shedding and the texture is very plush and soft on the feet. I chose the pattern because it has visual interest without being too busy. Also, I appreciate that Ballard waited a few weeks before requesting a review, as that gives a chance to experience/use the product and make a more fair assessment.
Date published: 2016-09-15
Rated 5 out of 5 by from Beautig Rug I ordered the 8' round. Beautiful rug but way too orange to blend with my decor and with my other rugs. Pics seem more rust but definitely more orange. I would HIGHLY recommend ordering the samples prior to making a decision. It's very nice, plush but unfortunately I had to return.
Date published: 2016-08-28
Rated 5 out of 5 by from HappyClient I ordered the 6' round for my landing area on the upper floor of my home and it is beautiful! Goes perfectly well with my classic decor and I love the colors. The quality of the rug is excellent - very thick and plush, and it hardly sheds. As it is laid over carpet, I did not need the matching rug pad. Overall, it is an excellent rug!
Date published: 2015-12-08
Rated 5 out of 5 by from Excellent This rug is worth every penny. Plush, soft, and thick. Great colors and design to go with a traditional style.
Date published: 2015-10-25
Rated 5 out of 5 by from Beautiful rug. This rug is beautiful,has great color ,great quality,and great price.
Date published: 2015-09-28
Rated 5 out of 5 by from Beautiful rug This is a beautiful rug! I am so pleased with my purchase as it is even more stunning in real life. I had never purchased a rug from a catalog so I didn't know what to expect, but it is a lovely rug. The colors are perfect and it is so thick and soft. It is a gorgeous addition to my home!
Date published: 2015-09-21
Rated 5 out of 5 by from Love this rug! I am very happy with this purchase. The rug looks just as expected from the photos and the pile is nice and thick. I have had it for about a month and it isn't shedding too much at all. I almost bought a rug at a local Persian-owned rug store for 3x the price of this rug. The rugs are almost identical. I couldn't be happier. I saved money and got a beautiful rug!
Date published: 2014-10-28
Rated 5 out of 5 by from Beautiful Rug This rug is beautiful. It is thick, gorgeous and of excellent quality. The colors are fairly represented, however, the white appearing center medallion is actually more of a pale oatmeal. As with any rug in varying sizes, the center detail is downsized and not as impressive in rugs not of the largest available size. I bought the 5'6' x 8'6" and the center is not quite as impressive as the photo. All and all, still a beautiful rug. I would buy again!
Date published: 2013-05-27
Rated 4 out of 5 by from I love the style and colors of this rug! The colors are a bit deeper and richer than the photo but true to the color family and gorgeous! The rug is still shedding a lot with each vacuum but that is not unusual in the first month, I believe.
Date published: 2019-12-15
Rated 4 out of 5 by from Beautiful design in the rug. Rug is nice and thick The rug is beautiful and quality seems excellent. The problem is that I bought it to brighten up a rather dark foyer. The picture showed it as orange, but it is a rust-color. It did not brighten my spot, but is still very pretty.
Date published: 2019-06-14
Rated 4 out of 5 by from Beautiful rug I love the style and colors of this rug! The colors are a bit deeper and richer than the photo but true to the color family and gorgeous! The rug is still shedding a lot with each vacuum but that is not unusual in the first month, I believe.
Date published: 2019-06-14
Rated 4 out of 5 by from Color much darker This is a beautiful very, very thick luscious rug. But the picture shows it a muted orange where, in fact, it's a much deeper tone and a definite rust. I've read it described as "reddish orange" and so decided to buy it. I was looking for a reddish-orange or vibrant red color to brighten my room, but I would more accurately describe this as reddish brown (i.e. rust). Because the quality is so good, I've decided to keep it for the family room, but the sofas are brown leather and the entertainment center a rich brown. The rug looks like just another tone of brown. I had ordered a smaller one for the dining on the description of reddish orange, but will be returning it. The rug needs LOTS of windows in the room as it absorbs all the light. I would recommend it for the high quality (pay attention to vacuuming instructions!!), but be aware of the color for your decor.
Date published: 2018-01-25
Rated 4 out of 5 by from Nice This is a beautiful rug but it does not have the orange tones as shown in ALL the pictures. It is a dark rust. I was disappointed in that, but it is nice quality.
Date published: 2016-11-03
Rated 4 out of 5 by from Swatch colors vs online I just received several Ballard rug swatches, and haven't chosen yet the one I will go with for my dining room, but I thought I'd comment on the swatch color vs. my impression of the base/main color of this rug from the pic online. To me, the main color of this rug in online pic appears like a washed-out rust color (borderline pink?) but the swatch in real life is a deeper, more vibrant rust red color... still pretty... but not matching my expectation from the online pic. The pile of this rug is the thickest vs the other swatches of Ballard wool rugs I received. My advice if you are considering this one is to order the swatch!! Hope this helps someone!
Date published: 2014-07-31
Rated 3 out of 5 by from Colors misrepresented on website Took a chance on this rug because we loved the design, but especially the colors, despite recent posts that it isn't the same in real life. Just received and I want to cry. It is nowhere near the lighter, brighter colors depicted in the website photography. We wanted this rug to lighten up a darker room and now we have a dark rug making the room even darker. SO DISAPPOINTED. Ballard, reshoot the rug you are currently selling so you present an accurate portrayal. Don't disappoint another customer. Expensive mistake.
Date published: 2018-12-21
Rated 3 out of 5 by from Color is way off I like the rug but the color is nothing like the web picture
Date published: 2018-12-07
Rated 2 out of 5 by from Buyer beware color is completely misrepresented I saw this 8x10 in the Ballard Design Showroom and could not wait for it to arrive. The one that arrived was nothing like the one at Ballard Designs or the swatch. It is not vibrant at all but a murky brownish rust. Blech! Center medallion background color is not the rich off white shown on line/in store rug or the swatch, but a caramel/mustard color. They need to give accurate swatches and get rid of these rugs which do not in any way represent the samples. Its a shame because the rug feels wonderful on your feet.
Date published: 2019-09-11
Rated 2 out of 5 by from OMG will this rug ever stop shedding?..... I don't use a vacuum with beater bar as per product instructions, but this rug is still shedding daily. Does it ever stop????
Date published: 2018-07-05
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Product:RT263-Kashan Hand Tufted Rug

Kashan Hand Tufted Rug

Kashan Hand Tufted Rug Swatch