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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Jesse Printed Jute Rug is rated 4.3 out of 5 by 39.
Rated 5 out of 5 by from Colors a bit darker than on website, soft hand I found the color of the jute and the flowers to be darker than featured on website. The rug definitely needs a rug pad, it is flexible enough to be used as a layering rug as well. Reminds me of the South of France! It has a soft feel, not scratchy,
Date published: 2021-10-08
Rated 5 out of 5 by from A must have Fantastic rug in every way. Elevates whatever room you choose to place it. Reminds me of something you would see in the french country side
Date published: 2021-08-07
Rated 5 out of 5 by from Love new jute rug in kitchen! Colors are great. I’m using in kitchen so bedded durable. Great addition
Date published: 2021-06-21
Rated 5 out of 5 by from Jute with a twist This rug is a perfect addition to any space where you want to add a a bit of subtle color. It is playful and chic at the same time.
Date published: 2021-06-19
Rated 5 out of 5 by from Love the rug but color didn't work out. I love this rug although the color didn't turn out to work as I hoped. So I unfortunately will be returning it.
Date published: 2021-06-08
Rated 4 out of 5 by from Color problem i love this rug, but am very disappointed in the color of the flowrrs. The picture shows them being a periwinkle blue, but in reality they are much darker than that...I would say they are indigo blue. Very disappointing because the periwinkle would have tied into an antique periwinkle blue bed frame I have. But I still love the look of the rug, so I will keep it and make it work.
Date published: 2023-04-17
Rated 4 out of 5 by from Beautiful Rug I bought this rug a month ago and I really like it. It is very soft and flexible so def needs a rug pad or something to keep it down flat. Really love the blues. I can see how if it were in a high traffic area it would look worn but I was going for natural fibers.
Date published: 2021-09-30
Rated 4 out of 5 by from Pretty rug I purchased the blue and it is more saturated than pictured. The jute was very soft and has variations of color in it. All in all I am very happy with the rug. I was surprised that it was bigger than most 3x5 rugs.
Date published: 2021-04-14
Rated 3 out of 5 by from Edges not uniform. I bought the Jesse runner twice. It is a beautiful pattern and well made. BUT, the second one that I purchased is clearly not straight. I can’t seem to center it properly on the floor bc of the wonky edges. I tried stretching the jute in some areas but I can’t seem to rectify the issue.
Date published: 2023-04-14
Rated 3 out of 5 by from Poor quality It’s thin so the shape around the edges stretches out and needs to be straightened, and it’s fraying at the edges already. Color is also not as depicted online as others have mentioned, it’s more muted. I knew that when ordering it and was okay with the color and wanted to love it, but it really isn’t holding up well after a short period of time.
Date published: 2023-01-25
Rated 3 out of 5 by from Lovely to look at, but won't wear well This is a lovely and unique jute area rug. The picture accurately reflects the rug. with its cute pattern and bright colors. The down side is that the rug is a bit fragile and won't do well in an area with any foot traffic whatsoever. After a month, it already looks raggedy with pieces of jute unraveling all over the rug's surface. Note - It hasn't seen much traffic where I've placed it, as its in a seldom used area of our sunroom - in a house with only 2 people. Lovely to look at, but a fragile rug that won't wear well.
Date published: 2021-05-05
Rated 1 out of 5 by from Ugly Ugly rug in person, looks cheap and is not the best quality in my opinion! I would not recommend this to a friend.
Date published: 2023-01-10
Rated 1 out of 5 by from For use in a low traffic area only The rug is cute but I have only used it for two weeks and the jute is coming apart in several places. I am already looking for a replacement.
Date published: 2022-11-01
Rated 1 out of 5 by from Colors are disappointing I was so excited to get the blue rug, but the colors are so off from the website’s photos, I am returning it. The blue is a neon blue, and the brown stems look black. Sorry to say it . . .
Date published: 2021-03-27
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Product:RN069-Jesse Printed Jute Rug