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Isabella Bed

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Isabella Bed is rated 4.0 out of 5 by 10.
Rated 5 out of 5 by from Beautiful bed, easy assembly, very sturdy The pictures do not do this bed justice. I am very picky and I have been looking for a bed for quite some time. I am more than happy with this purchase. I am so happy that I am going to order another piece. The color is as pictured. I read the reviews and I will disagree with the review that stated it is a brown color with a hint of grey. The overall tint is grey and I would not consider this bed brown at all. I have a grey and white bedspread on it and it looks great with the wood.
Date published: 2016-11-13
Rated 5 out of 5 by from Very satisfied I was skeptical after reading the reviews, but we ordered it anyway and we are very happy with it. I think it looks just as it is described in the pictures.. We ended up ordering the smaller end tables as well.
Date published: 2016-08-06
Rated 5 out of 5 by from Isabella Bed Arrived quicker than expected. We purchased the queen, and it took about 1 hour for my husband to set it up. It is much darker than I expected from other reviews. Mine is a slate gray/blue; other reviewers mentioned theirs was tan. I love it even more than I thought with the tapered feet and geometric detail. It is just beautiful! Make sure to measure your space. The headboard is also much taller than I thought which turned out well for us.
Date published: 2016-06-27
Rated 5 out of 5 by from Lovethebed The bed is exactly what I expected. It is comfortable and looks beautiful. I love the color and its exactly what it looked like in the picture.
Date published: 2016-03-13
Rated 4 out of 5 by from size matters I order this set and I love the look of the bed however the end tables are very small and seem to cheapen the look. I was hopping for a larger statement to be made. Still trying to make it work!
Date published: 2014-08-10
Rated 4 out of 5 by from LOVE LOVE LOVE I ordered my Isabella bed and waited over 3 months for it to ship but it was worth the wait. The other reviews talked about the color being off- I think the photo was right on target with color. The description reads "honey stain with graywash" and that's what it is. Very pretty! My only wish is that they wouldn't have cut corners by putting the graywash finish on only the front side of wood. Considering buying the nightstand.
Date published: 2014-06-09
Rated 4 out of 5 by from Overall great purchase I love the look of the bed and nightstands. My only complaint would be the wood supports for the mattress/box springs is very thin and poorly designed - even before the supports broke (after only 3 weeks) the bed would shake with every move. We ended up having to purchase our own lumber to fix this problem. Otherwise it is a great bed.
Date published: 2014-03-24
Rated 4 out of 5 by from Great Quality - Beware of color! This bed is not gray, it is BROWN with the slightest, tiniest, gray hues. It is NOT as it appears in the photos. I was expecting a "warm gray" bed and it is not! The bed is sturdy and high quality. Also beware that the headboard looks much higher in the photo than it actually is. I ordered the king and it is 57" high. In the end, I kept the bed (and dresser) and adjusted to the color. It is a beautiful light brown color, looks almost oak with a gray wash.
Date published: 2014-02-27
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