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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Hooked Diamond Rug is rated 4.3 out of 5 by 40.
Rated 5 out of 5 by from Happy With This Rug! I purchased two of these in the runner size, one in Ivory and one in Gray. Received the Ivory so far and it is a very nice rug. Soft under foot, minimal to no shedding and looks very well made. Waiting for the gray to arrive next.. would consider buying a larger size for my dining room.
Date published: 2019-11-16
Rated 5 out of 5 by from great rug This is my second purchase for this rug. First one was in gray and now white. One is in the guest bedroom and the other the master bedroom. The quality is great. Got it when it was on sale with free delivery. Well worth the price. Love the feel of it on my feet.
Date published: 2019-05-05
Rated 5 out of 5 by from Love this rug! Just the neutral I needed for my living room! Compliments my new sofa and chairs beautifully.
Date published: 2019-05-04
Rated 5 out of 5 by from Great Rug Thick, soft and pretty. I bought the cream color, and it really brightens our loft space. It also doesn't shed which is rare for wool rugs.
Date published: 2016-12-09
Rated 5 out of 5 by from A great bargain The swatch didn't do this rug justice. It is soft and well cushioned. The diamond pattern really sets it off. What could have been just a boring beige rug turned into a focal point around my bed. It is cream colored so I wouldn't use it in a high traffic area.
Date published: 2016-12-09
Rated 5 out of 5 by from Great purchase. Very happy with selection I received this rug within 10 days of ordering. Prompt and convenient delivery by truck (9x12 size). The rug is heavy, has a tight weave and very interesting texture. I ordered ivory and I did not find it to have an overtly yellow undertone as so many "ivory" things do. The quality seems outstanding and I've had little to no shedding. I would say the rug is elegant and understated. Very happy with entire transaction.
Date published: 2016-06-07
Rated 5 out of 5 by from I would recommend Am very happy with the rug. Purchased the rug for a small living room and it worked out great.
Date published: 2016-01-14
Rated 4 out of 5 by from Just right Been looking for a solid color area rug with a sculptured pattern since we finished building our new home. This rug is just what I was looking for... pattern but solid color. Does not shed and quite thick. Love it so far!
Date published: 2019-03-09
Rated 4 out of 5 by from Sheds more than average Overall happy with purchase, but it sheds much more than average...also dirt collects in pattern....more vacuuming needed than my last rug. Maybe shedding will slow down over time
Date published: 2018-12-12
Rated 4 out of 5 by from So far, so good We wanted a rug that had some texture/interest without a pattern and this fit the bill for that. I was worried to purchase a rug online knowing that it would most likely be cost prohibitive to return if I was unhappy. I did order a sample swatch prior to purchase to check the color. We purchased an 8x10 rug in flax for our living room and so far, there has been very minimal shedding and no odor at all.
Date published: 2015-11-18
Rated 3 out of 5 by from hooked diamond rug I'm generally satisfied with this rug. No shedding or odor. However, it traps dirt so easily. I have this in my living room and I constantly see dirt stains appearing. I've used white vinegar and water to clean the stains, but the fibers muddle (not sure a better word for it), and some of the fibers have come loose. I wouldn't purchase it again in the ivory color. I'm thinking of purchasing the antelope rug and moving this one to my bedroom, where there's less foot traffic and no shoes being worn.
Date published: 2016-10-02
Rated 2 out of 5 by from Balls up and sheds This rug is very thick and nice. The problem is it sheds and the fibers ball up..I have balls of fiber all over my other floors. It looks like dust balls. I have vacuumed to try to get it to stop but it hasn't.
Date published: 2021-03-14
Rated 2 out of 5 by from Uncomfortable and SHEDS! The rug arrived in a timely fashioned and is as pictured. I had read in other reviews this was an extremely soft and cushy - that is not the case at all. The main problem, though, is how much it sheds. We can’t drop a piece of clothing on it without it accumulating a ton of rug lint and it also clogs up my roomba! I had to clean the roomba out maybe twice total prior to owning this rug and now we have to unclog it every 2-3 times it runs. Not worth it for the price.
Date published: 2021-01-29
Rated 2 out of 5 by from Good looking but sheds like crazy I have the rug in our daughter’s nursery. Within moments of laying it out, my clothes were covered in the fibers. It sheds like crazy and is an itchy material when sitting on the floor. Wanted to love it, but I have not been as pleased as I hoped to be.
Date published: 2021-01-28
Rated 2 out of 5 by from Beautiful, but not sustainable Beautiful rug, but came with many snags and pulls.....We bought these for the foyer (high traffic area) and they look like we have had them for years. Just a simple vacuuming cause pulls and snags which look very obvious and shabby with the diamond pattern. These would be five star rugs, if the fibers didn’t snag so easily....really disappointing.
Date published: 2019-10-21
Rated 2 out of 5 by from Nice Rug, but sheds I bought this rug in Flax for my bedroom. I love the color and the overall quality is good, but it sheds quite a bit and the fibers fill the vacuum. It is best not to drop any black clothing on the rug, as the fibers stick to the clothing.
Date published: 2019-02-19
Rated 1 out of 5 by from Love the look but sheds and traps dirt The rug looked great in our family room but it traps all stains and dirt. It didn't shed for the first month or two but the more wear the rug got, the more it shed. After having the rug for a little under a year, we decided to get rid of this rug.
Date published: 2018-04-21
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Product:RT353-Hooked Diamond Rug