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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 22 reviewers.
Rated 5 out of 5 by Great Desk This desk not only looks beautiful but I'm very pleased with how smoothly the drawers operate. It has a nice walnut finish which goes well with the antique pieces I have in the same room. Be sure to measure, this is a very large piece! March 16, 2011
Rated 5 out of 5 by Beautiful and elegant desk/hutch Love the desk. It has worked out very well in my home office. Thanks Ballard Design! March 30, 2011
Rated 5 out of 5 by great desk for any decor love this desk! purchased two of them, one large one for my daughter, who has really grown into this desk. place for everything, file drawer is wonderful for art work off the fridge, and now her school files. purchased the smaller size for a second home, and it fits all our needs. love the style and the versitility. keyboard drawer is a good height. April 6, 2011
Rated 5 out of 5 by Beautiful Style, Great Function and Quality I purchased this desk/hutch combo almost two years ago and have been very pleased. It is a bit pricey but it is a large, substantial and stylish piece of furniture. The configuration of the drawers and shelves work really well for my needs. My only complaint is the wood appears quite soft and if you press too hard while writing on a single sheet of paper, you will be left with a slight indentation on the desktop. In retrospect, I wish I had purchased a protective piece of glass for the desktop when I first bought the desk but nevertheless, now I know and I'm just more careful. In my opinion, this seems to be a quality piece of furniture and with a little TLC, it should look great and last for many years. April 13, 2011
  • 2016-05-05 T10:29:04.542-05:00
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Product:MO197-Home Office Ensemble 3 Drawer Desk with Hutch
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