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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Home Office Ensemble 3 Drawer Desk with Hutch 4.7 5 20 20
Elegant, large desk This desk is exactly as pictured. It has a large desktop, lots of workspace. It looks very elegant in our formal living room. Our decorator recommended black, which I wouldn't have picked out myself, but it looks great. The con for me, which I knew before I bought it, is that you can see my computer tower and wires underneath the desk. There's a hole for wires in the middle drawer for the keyboard, but I use a wireless keyboard anyway. It's also EXTREMELY heavy. I'm hoping to never need to move it. October 18, 2011
Beautiful Style, Great Function and Quality I purchased this desk/hutch combo almost two years ago and have been very pleased. It is a bit pricey but it is a large, substantial and stylish piece of furniture. The configuration of the drawers and shelves work really well for my needs. My only complaint is the wood appears quite soft and if you press too hard while writing on a single sheet of paper, you will be left with a slight indentation on the desktop. In retrospect, I wish I had purchased a protective piece of glass for the desktop when I first bought the desk but nevertheless, now I know and I'm just more careful. In my opinion, this seems to be a quality piece of furniture and with a little TLC, it should look great and last for many years. April 13, 2011
A pleasant workspace I purchased the desk and hutch and they are a beautiful combination. I like the shape and size of the furniture. It is substantial and attractive. My only suggestion would be that it would be great for it to come with an option to pay to have it assembled. The pieces are heavy and were too much for me to lift and assemble on my own. Otherwise it is beautiful. July 15, 2011
Overall good quality, and looks very nice. I have only ordered furniture from a catalog a few times, as I feel it is always risky, but Ballard seems like a quality company, and I did not have time to shop for a new desk, and I needed one right away. Our desk and hutch was delivered a couple weeks ago (March, 2014) and we are quite pleased. We did pay extra to have it assembled and brought into the house, but it was worth it. The delivery men were very nice. As the desk was being set up, I noticed that one of the legs was crooked, so I stopped them, and we discovered that the screws had ripped out of the plate holding the leg to the desk. (The legs had to be screwed into the desk base.) One of the drivers was actually a carpenter by trade, and he drilled new holes for the metal plate and reattached the leg. Otherwise, we would have had to do the repair ourselves, or return the desk. The delivery guy said it was poor construction, so now we need to remember never to try to scoot the desk, to always lift before moving it at all, which is probably a good idea regardless. I am famous for sliding furniture on my own to get it where I want it, so I will need to remember that! That being said........we do really like the desk, and it seems to be fairly well built otherwise. March 14, 2014
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