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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Highgate Doormat -Demilune is rated 4.8 out of 5 by 66.
Rated 5 out of 5 by from Good looking and durable I ordered these doormats for our front entrance, which is exposed to the elements. A perfect size, they look great and hopefully will last for years.
Date published: 2019-06-21
Rated 5 out of 5 by from High quality! I purchased 2 of these doormats based on the reviews and am very happy with my purchase. The reviews were spot-on! This is a heavy, well-constructed and high-quality doormat and I suspect it will hold up well for years. I would recommend this doormat and would purchase again and again.
Date published: 2018-08-22
Rated 5 out of 5 by from These are pretty and sturdy doormats and I am so happy with my purchase. The doormats are great- pretty and sturdy. They were shipped in a timely manner. I am very pleased with my purchase.
Date published: 2017-06-13
Rated 5 out of 5 by from This product mimicks iron work features The high gate door mat is perfect,goes well with my patio decor.
Date published: 2017-06-04
Rated 5 out of 5 by from Highgate Doormat and stair runners I recently purchased the highgate demilune door mat and the runners for my front steps and the large rectangular one for my deck sliding door. They look great and prevent debris and dirt from entering the house. My wood front steps can get slippery and these prevent one from slipping.
Date published: 2016-12-22
Rated 5 out of 5 by from Just what I wanted Looks great and great quality. We will see how it holds up during the winter
Date published: 2016-10-08
Rated 5 out of 5 by from Great doormat & great price I bought it because it looks very similar to the RH's Fleur-de-Lys rubber doormat but less than half the price and Ballard Design offers free shipping. I agree with others that this is a quality item and it looks beautiful. I just ordered another doormat but in the rectangular shape.
Date published: 2016-08-22
Rated 5 out of 5 by from Good quality doormat This is a good quality doormat. I already have 3 of the extra large ones for french doors & needed this one for a special place & knew I'd get an exceptional product & this unusual size & shape.
Date published: 2016-06-16
Rated 5 out of 5 by from Good value and nice design The material is very sturdy. The design is pleasing and looks very nice on my front steps.
Date published: 2016-06-07
Rated 5 out of 5 by from Love IT! This was just perfect for the door to my studio. Hefty but thin enough to fit under the door when opened. So happy I ordered it!
Date published: 2016-05-14
Rated 5 out of 5 by from For gift or for yourself Makes a great wedding gift for a couple together for a long time.
Date published: 2016-04-17
Rated 5 out of 5 by from outdoor matte this outdoor matte looks great at the entrance to our sunroom
Date published: 2016-03-31
Rated 5 out of 5 by from Perfect for icy doorstep This is just the right size for my small 19th century house, which has a narrow marble doorstep. The wear of a couple of centuries has produced a charming little dip in the middle of the marble stone -- which can be a dangerous mini ice pond in winter. It protects against slipping on the step and prevents tracking in leaves, mud and gingko berries the rest of the year. The perfect size, deep and sturdy so it's effective, and very attractive for a Victorian house.
Date published: 2016-01-09
Rated 5 out of 5 by from Perfect! We have the Highgate rectangular doormat at our front door and this fits perfectly at our back door. Good quality, easy to care for and nice looking. We highly recommend the Highgate!
Date published: 2015-10-25
Rated 5 out of 5 by from Nice touch! I ordered this mat for my front door. It is perfect and adds a touch of class to greet my guest. I would definitely order this product again. Good quality mat that will last a long time.
Date published: 2015-09-10
Rated 5 out of 5 by from Loved this door mat! The door mat was perfect for our side door! Very durable and looks great!
Date published: 2015-07-05
Rated 5 out of 5 by from Love the look! First I bought the step threads, then I bought two mats, a demilune and a rectangle. My neighbors like them so much, that the bought them too! That is a nice compliment!
Date published: 2015-05-29
Rated 5 out of 5 by from I have two One for the steps leading out my backdoor to the yard and the other to the steps leading to the gate. I love them!
Date published: 2014-11-10
Rated 5 out of 5 by from Excellent Purchase We are so happy with our rubber doormat - super durable, a snap to clean, looks fabulous! No more fiber strands drug into the house and shedding all over the place like with a traditional coir doormat. YEAH!!!
Date published: 2013-06-16
Rated 5 out of 5 by from Excellent It is refreshing to purchase something from a catalog and upon arrival, it is exactly the product that was represented. Good looking, well made. I am very pleased and you would be too.
Date published: 2013-04-18
Rated 5 out of 5 by from Just right Heavy enough to stay put even in the wind, allows quick drying without removing it. Looks very nice.
Date published: 2013-02-14
Rated 5 out of 5 by from Highgate Demilune Doormat When my initial order arrived, it was damaged; I returned the article, at no cost to me, and within a couple of days I received a replacement. This doormat is of good quality; it's unusual, lovely and priced right. Thank you, Ballard.
Date published: 2012-09-28
Rated 5 out of 5 by from perfect fit i ordered this mat for a double slider door, but when it arrived, realized it was too small for the area. However, it fit PERFECTLY in from of the smaller 32" door i have leading onto our side patio. Looks elegant and is weather-resistant. love it
Date published: 2012-09-02
Rated 5 out of 5 by from Nice Touch The Highgate Demilune mat is very attractive and comfortable to step on. My pest control expert accidentally sprayed chemicals on it and it cleaned easily. It's the perfect touch for my back door.
Date published: 2012-08-09
Rated 5 out of 5 by from . Enhanced our front entry.Hasn't blown away in waterfront location.
Date published: 2012-07-27
Rated 5 out of 5 by from Fast Delivery Very good delivery time, I received 3 days after ordering, seemed even faster. I agree with other reviewers - very good looking. There was a coating of some kind but didnt affect anything. Great weight! I didnt find it too small at all as some wrote - I live in an apt and was perfect.
Date published: 2012-07-06
Rated 5 out of 5 by from very attractive rug The rug is both attractive and durable. It is also non-slip.
Date published: 2012-05-23
Rated 5 out of 5 by from Sturdy and stylish I love this mat because it is classy, and makes my apartment look more upscale the minute someone comes to my door. It slides around a little bit, but not too bad. I love the half-circle design. I also love how rain goes right through it! No mold build up here!
Date published: 2012-05-19
Rated 5 out of 5 by from Perfect size and overall "look" for my front door. This doormat turned out to be exactly what catalog described. Good quality, substantial weight and size and it looks great at my front door. Just a "touch" of the french/carolina look I was going for. I've never been disappointed with any item I have purchased from Ballard! I would recommend this particular mat to anyone who is considering it for their home..
Date published: 2012-04-09
Rated 5 out of 5 by from Gorgeous Design The shape and design of this demilune mat is truly beautiful. It looks just like the photo. Comes well packaged and arrived quickly. Has a strong rubber smell out of the box. I opened mine outdoors. There is some black color that rubs off initially, the same if you rubbed at a car tire. There is a filmy feeling to it initially, must be the stuff they put so the rubber releases from the mold. I love it, but have to agree with other reviews it would look even better if it were 36 inches, the width of the average door.
Date published: 2012-03-30
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Product:RD210-Highgate Doormat -Demilune