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Heirloom Silverware Comfort Mat

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Heirloom Silverware Comfort Mat is rated 3.4 out of 5 by 15.
Rated 3 out of 5 by from Great look I love the look and feel of the mat. It took several days and one washing to rid the pungent odor of the rubber. Thanks Ballard for answering my question re: odor so promptly. After the one wash on a gentle cycle, the design faded on one end. I am afraid to wash it again. It does show every spot, however, I wipe it down and that works. A lot of work for a kitchen mat but it looks awesome. I am not sure of the durability and almost ordered a 2nd, in case this one wears out...that is how much I like the look.
Date published: 2011-10-02
Rated 3 out of 5 by from Pretty but..... This mat looks as pictured but it stains after 5 minutes of use. It always looks dirty. Even after washing it, it stains quickly. (Just from walking on it as well as maybe a few water drops from my hands while standing at the kitchen sink). I hope that the manufacturer corrects this problem. I'm not sure if it the material or the dye that is used to create the picture. If you don't mind a dirty looking mat order it. Another customer experienced the same thing. I haven't called Ballard yet, but I will. I really can't recommend it.
Date published: 2011-09-30
Rated 3 out of 5 by from comfortable option for kitchen rugs These mats are attractive and comfortable; however, they show dirt and stains a bit more than a kitchen mat/rug should.
Date published: 2011-09-16
Rated 3 out of 5 by from Comfortable, but requires airing The Heirloom Silverware mat is comfortable, based on the brief try I gave it upon arrival. However, I have not yet put it in my kitchen because it's still airing out. The mat was not enclosed in plastic for shipping, but didn't seem to have been affected by whatever stained the box as there were no marks. However, it has an unpleasant odor, maybe from the rubber backing, that has lessened over time with airing outside but hasn't yet completely dissipated. I look forward to using it in front of the kitchen sink once I'm confident that it won't offgas indoors.
Date published: 2011-09-05
Rated 2 out of 5 by from Always looks dirty I'm so frustrated that this mat always looks dirty. I loved the design and loved how it looked initially, but now I'm embarrassed by the water spots. It is by my sink so it is constantly catching water drops I've tried spot cleaning with limited success but I'm afraid to put it in the washer.
Date published: 2011-10-21
Rated 1 out of 5 by from Advise Not to Purchase I purchased two sizes. The mats look beautiful with stainless appliances. However, I don't recommend buying. They are machine washable; however, the dirt, spots do not come off. I even hand-scrubbed the mats and dirt still does not come off. When you get one area cleaned/scrubbed, it is a continuous process. I had to place mats over these which is very disappointing.
Date published: 2016-11-08
Rated 1 out of 5 by from Don't do it Wow, this mat is gorgeous...purchase only if you plan on hanging it up and never stepping on it. Instantly stains from water, impossible to clean, and looks dirty the second it gets stepped on. WHY WHY WHY did they create a mat for the KITCHEN that stains with water and doesn't have a covering that makes it easy to clean with a simple wipe? Returning immediately. So disappointing for such an expensive item.
Date published: 2013-01-04
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Product:RM051-Heirloom Silverware Comfort Mat
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