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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Heart Coir Mat is rated 4.6 out of 5 by 166.
Rated 5 out of 5 by from Bright and Colorful I ordered this coir rug for my front entry to use during Valentine's but it looks great year round! I love it!
Date published: 2019-03-31
Rated 5 out of 5 by from Love it! Good size, vibrant color and best of, every vuaitor is greeted with love!
Date published: 2019-03-31
Rated 5 out of 5 by from heart coir mat waited a while for these mats.love them. fun and great quality.great addition to front door appeal.
Date published: 2018-07-15
Rated 5 out of 5 by from Gorgeous This heart coir mat is absolutely stunning! I purchased it for the Valentine holiday and it looks so good outside the front door that I haven't replaced it. It'll stay right there for awhile.
Date published: 2018-03-07
Rated 5 out of 5 by from Super cute! I bought this for Valentine’s Day and just love it.
Date published: 2018-02-19
Rated 5 out of 5 by from Great Item Love, love, love this rug! It is so pretty! Very vibrant in color!
Date published: 2018-02-02
Rated 5 out of 5 by from Unique Mat Love this mat! Although I purchased it as Valentine's Day décor, it would look beautiful any time of year!
Date published: 2017-07-15
Rated 5 out of 5 by from Love it! It's the perfect welcome mat for my front porch. I get loads of compliments
Date published: 2017-05-26
Rated 5 out of 5 by from Love, love, love this doormat! This door mat is so striking. I originally bought is for celebrating Valentine's Day. It looks so shart against my black door that I have decided to keep it there for as long as it lasts...and then I will buy another.
Date published: 2017-03-23
Rated 5 out of 5 by from Love this mat! As the mother of a child with a congenital heart defect, hearts tend to take on a new meaning. I love this mat for that reason and I know some of my heart mom friends have ordered too.
Date published: 2017-01-29
Rated 4 out of 5 by from Beautiful mat I love the way this mat brightens my patio. It’s a welcome change. I noticed that it has dark spots on one entire half . This makes it look horrible. I will attempt to clean the dark area and hope it doesn’t damage it .
Date published: 2020-11-06
Rated 3 out of 5 by from Tough Winter It’s so cute and very well priced, but the colors are fading already. However, this is the worst winter in about 7 years and there is constant snow and ice and salt on the ground so none of us are really fairing that well. At twenty something dollars, I won’t mind buying another one in the summer.
Date published: 2021-02-20
Rated 3 out of 5 by from Really cute but........ Bought this for my side door entrance that is sheltered from the elements but is a high traffic area since its right off the driveway and this entrance gets the most use. It started out bright and cheery but has morphed in to faded, drab and shedding ugly mat.....and only after about 2 months of use!!!! I'm soooooo disappointed. I would not recommend this to anyone who has a high traffic entrance way. Could be cute as just a mat to use for shoes taken off inside of an entrance but this is not a good product for a door mat.
Date published: 2019-05-12
Rated 2 out of 5 by from very short It is a great mat but, it is only 30 in. long. Make sure you measure your door.
Date published: 2018-06-19
Rated 2 out of 5 by from Beautiful, but doesn't hold up. I purchased 6 of these mats, five for gifts and one for myself. All of the recipients loved them (one person is even using it inside her home, in her half bath). While the colors were crisp and bright when the mat arrived, it has faded and is not wearing well. I started to notice the issue after only 2 weeks at our front door - a door that is seldom used. I'm surprised that nobody else has had a similar experience. It's unfortunate, because it's a FABULOUS looking mat.
Date published: 2018-03-20
Rated 1 out of 5 by from Heart Rug I placed this rug on covered porch so was safe from elements , however, when I picked up to put away the rug ripped in half. Was disappointed
Date published: 2022-03-06
Rated 1 out of 5 by from No wonder it was on sale Not recommended. Started shedding on day one, bringing coir into house. Also discolored quickly
Date published: 2019-11-22
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