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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Harlequin Red, Green & Gold Ribbon is rated 3.8 out of 5 by 27.
Rated 5 out of 5 by from Absolutely Beautiful Quality I purchased the Black and the Gold ribbon to make bows for my front doors. I must say the the quality of the ribbon is fantastic, very durable and it has now lasted three yrs. No of course I don't let the ribbon get wet or in the sun but outdoors on my front doors and the ribbon is in excellent condition. Pretty much everything I have purchased at Ballard's has been 5 star for me...As of course I can only speak for myself.
Date published: 2018-10-12
Rated 5 out of 5 by from Attractive , quality was good . I thought they were very overprice originally and waited till they went on sale to purchase them. I bought them in 2 colors and I'm glad I did. I loved them so much I bought a third. I look forward to purchasing harlequin napkins from Ballards if they come out with them in the future. I enjoy Ballards unique product line in their catolog . I always enjoy shopping at Ballards.
Date published: 2016-01-08
Rated 5 out of 5 by from Versatile, good quality. I used this ribbon to make a bow for a client. The black and gold compliment her porch furniture cushions, so we transfer the bow to a different wreath each season. Works for spring, summer, winter and fall. Has held up great under covered conditions.
Date published: 2013-01-30
Rated 5 out of 5 by from Very festive and unique I have wanted this ribbon a long time and am glad I finally bought it
Date published: 2013-01-03
Rated 5 out of 5 by from This ribbon is awesome I bought this two years ago and still love the look. Don't know what all the fuss is about the color! The green is an "apple" green with a darker red. Perfect for my color scheme and just as shown in the pictures. You see this green all thru Ballards catalogue as well as others and it's very current. I love it! The ribbon is high quality with wire edges. I use it on my tree and in arrangements in the dining room. Im buying another roll today and a black/gold one for my daughter. Next year it will be the starting point on my tree, with the ribbons flowing downward from top-bottom. If you like the apple-pear green color family, snap this ribbon up! You won't see it anywhere else. Yes it only printed one side, so arrange it where only one side shows. Petty simple really. The delightful green color in the harlequin pattern is why I bought it. Lol.
Date published: 2012-12-26
Rated 5 out of 5 by from Love it! I'm glad that I ordered the black harlequin ribbon before I read the reviews. I am very happy with the quality of the ribbon. I'm using it to make bows for my garland, but it would be equally beautiful on wreaths or any other application. The fabric is heavy and stiff and makes wonderful bows. It doesn't matter that the underside isn't printed because it isn't distracting at all. I bought the red harlequin ribbon many years ago and this is even nicer. The black is rich, the green and white are soft and current, and the glitter is a nice touch. Recommended.
Date published: 2012-12-05
Rated 5 out of 5 by from Very Elegant Most of the reviews I read about this ribbon were related to the red and green color being off. The quality is very nice with a thicker feel than most of the wire ribbon I have purchased. I chose the black and cream ribbon to use after the holidays around the neck of the Montressor deer, which I plan to keep on my front porch all year. The colors of the ribbon are quite rich and I do expect it will hold up to the elements it will receive under a covered porch....even if the ribbon doesn't hold up to the elements, it will be beautiful on packages for Christmas or Weddings. I plan to take a chance and buy the red and green too.
Date published: 2012-12-04
Rated 5 out of 5 by from Beautiful idea! I saw the Bows and Ribbon in the catalog hanging from a window to display/hang Christmas cards on and thought it was such a great idea!! I tried it on my window and it looks so beautiful, love it, thank you Ballard Designs for a great idea!! Now I just need to know how to attach the cards to the ribbon, any ideas Ballard Designs?? Love the design and colors of the ribbon too, very festive!!
Date published: 2012-12-03
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