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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Drum Pendant Shade Adapter for Hardwire Light 4.5 5 14 14
Stylish Update for my Kitchen Just had to write a review! I ordered 2 of these drum shades, in Document Brown. The smaller one, my husband hung with the Ballard shade diffuser right up at the ceiling, like a semi-flushmount. Looks charmingly stylish! The larger one is suspended over my kitchen penninsula. There was a very small dent in the larger drum, visible only if you looked up into it from one side (we didn't want a diffuser for this one since we wanted task lighting over the penninsula#. After a couple of weeks, I realized that I wasn't getting used to this small dent. In fact, it was beginning to bother me. You know how that is? Well I called up Ballard's customer service, and the operator knew exactly how I felt! She immediately ordered a replacement shade and emailed me a postage-paid mailing label. Within a week, I had a new, un-dented, shade. I put the old one in the box the new one came in, affixed the label from the email, and dropped it off at UPS! Easy! I had to pay for the new one, but I was assured credit to my account as soon as they receive the old one. This company has beautiful products #I ordered the gold glass pendant shades as well), reasonable prices, and outstanding customer service. Couldn't be happier! November 7, 2012
Perfect fit for my home! Installation was a little tricky, when hanging two side by side, but completely worth the effort. April 21, 2014
Great Light! LOVE! Received my lights in 2 days! Was so excited. My husband who is a handy guy put them up easily within an hour from start to finish. The only complaint and its a very small one. Is that I didn't realize the cord was bendable not stiff. So its taking a while to get the kinks out. But they look great over my island. Got the docmument shades which are so cute. The seam on those is visible when lit, but no big deal. And I would recommend the acrylic light defuser as the light is kind of bright and right in your face depending on the height you hang them at. Overall a great product. September 26, 2011
Looks very classic in my cabana bath! Came nice packed, was easy to install and looks very classy! November 12, 2013
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