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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Griffin Sofa with Aged Brass Nailheads is rated 3.8 out of 5 by 12.
Rated 5 out of 5 by from Beautiful and Unique Piece of Furniture My husband and I had been eyeing this sofa for nearly 6 months and decided to move forward purchasing this for our formal living room. My initial thought was: Who buys a couch without sitting on it? Apparently we do, and we’re very pleased. We ordered the Griffin Sofa in the Flax fabric. It is the perfect “greige” neutral for us. The fabric is a bit rough, but it’s structured and durable, which is what we wanted. Our cushions look great, and were expertly filled. The brass nail heads add a nice touch and design statement to the piece. It’s definitely not something that we’d lounge on, like we would on our family room furniture. It’s not a “cozy” couch, it’s more of a conversational piece, something to sit and talk with friends on. We’ve received several compliments on the piece and it’s unique look. I’d definitely recommend this product, and would suggest taking advantage of Ballard’s fabric samples.
Date published: 2013-05-03
Rated 5 out of 5 by from Beautiful sofa I've had this elegant, sophisticated, retro-style sofa in my new living room for a week now and I LOVE it. It's very well-made and the nice touches of the curved arms and nailheads make it really special. I ended up supplying my own fabric that our designer helped us pick out and Ballard handled everything very well. The sofa arrived 2 months after I sent the fabric in. It was definitely worth waiting for. One thing to note that I didn't realize ahead of time is that the middle wheel does not touch the ground when we set it on our hardwood floors. Now that I look at the pictures I realize that the wheel doesn't touch the ground on the hardwood in the pictures, but it does on the carpet. At least I know it isn't a flaw in the sofa, but I'm not sure why they would design the sofa that way. Either way, it's something I don't even notice anymore. One little comment about the delivery process...the delivery company said they were not allowed to bring the sofa inside which was a bit of a pain. We've never had this happen with any other furniture delivery before. Overall I'm very happy with this purchase!
Date published: 2012-06-16
Rated 5 out of 5 by from This sofa is a great value and quite handsome. I ordered the sofa in the spicy velvet. Workmanship is beautiful and large and comfortable enough to get a nice night's rest, if you had company. Who needs a sofa bed? As long as that person is not too tall. The design makes an outstanding statement, very unique. Ok, some minor things, but only as suggestions. I wish the bottom cushions could have a little clip to keep them pulled in, they may slide forward a little and on the front of one cushion, the velvet seemed to be a slight bit lighter. Little comments, create better products and I never expected to love this piece of furniture so much. So, thanks Ballard
Date published: 2012-03-20
Rated 5 out of 5 by from Better than I hoped! I was surprised by the quality of this sofa when it arrived. It looks even better in person. They really got the details in the sofa right, from the nailhead to the brass casters on the feet. The cushions hold their shape well, which is so important on a sofa with such tidy lines. No slouching here! Also, it is very comfortable! Very pleased.
Date published: 2012-03-08
Rated 5 out of 5 by from Beautiful sofa -- great value We were reluctant to order a large piece of upholstered furniture online, but after finding nothing locally for even double the price, we decided to go for it. It came well packed and in perfect condition. Fit and finish are impeccable and we have had no regrets! Consistently impressed with the quality of Ballard's merchandise.
Date published: 2011-12-07
Rated 4 out of 5 by from Gorgeous Sofa I had my eye on the griffin for over year when I had the opportunity to purchase it. I love the sofa and it's a good size for my smaller apartment. Even though this sofa is very comfortable I would recommend a larger sofa if you do a lot of entertaining and need additional seating. Also, I was very impressed with Ballards customer service.
Date published: 2012-10-05
Rated 4 out of 5 by from Lumpy and beware of the legs but a great couch First of all, I want to say, I love the style of the sofa, the depth and the length. The color was lighter than the swatch and the fabric is scratchy. For the most part, I am extremely happy with the sofa. What I am disappointed with are the cushions. They are lumpy. I need to remove the padding inside and put it in an inner cover that fits and then baste it shut to have smooth cushions. Currently, the padding is in a cover that is too big and it is causing the lumps. Pretty shoddy workmanship on the part of the manufacturer. On the legs, there is a brass covering that has a very sharp lip. The first time I sat down barefoot, my heel hit the rim at just the right angle and I now have a huge gash. So, one needs to be aware of the potential danger of the legs.
Date published: 2012-08-23
Rated 4 out of 5 by from Perfect size and style. Having never purchased a big item from an online catalog I was nervous but couldn't resist this piece. Ballard sent many swatches and I settled on a chocolate twill. So happy with the end result. The Griffin is a perfect size and style for my small front sitting room. The cushions are thick and comfortable (a concern ordering online). I am beyond pleased with this purchase from my ordering experience to delivery. Thank you Ballard Designs for a wonderful experience and quality sofa.
Date published: 2011-12-08
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US144-Griffin Sofa with Aged Brass Nailheads