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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 28 reviewers.
Rated 5 out of 5 by Perfect! I love this piece. I needed a narrow console to hold my two violins that would make them easily accessible This is perfect and sturdy. Yet gorgeous without being weighty! Just love it! I add the "pretty" things on top! Thanks so much! (Packed very well!) November 15, 2015
Rated 2 out of 5 by Looks okay, but glass shelf didn't fit This is a lovely piece if you aren't looking for something high end. And, I guess it's hard to expect a high end look at a value price. My biggest complaint was that the bottom shelf didn't fit. The frame was warped or the shelf was too long, so that only three corners fit inside the frame. The other stuck up slightly. I contacted Ballard, and they apologized, reordered, and I waited for the replacement. They did give "white glove" so I didn't have to package up the defective piece and they also unpackaged the new one. Good thing they did, because when they brought the new console, it had the same problem. So, back they both went. November 2, 2015
Rated 5 out of 5 by Elegant and simple! This piece is the perfect size, scale, finish, and feel for that little bit of needed extra space in our dining room/living room. July 17, 2015
Rated 5 out of 5 by perfect size for my needs I bought the matching side table as well as this console. I love both. The console is the perfect size to display items, such as a small flat screen tv and coffee table books, without projecting out too far from the wall. This helps my smallish tv room look bigger and more organized. I am likely to buy another of these consoles to put in my dining room- I like it that much. April 7, 2015
  • 2015-11-25 T09:05:50.929-06:00
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Product:TC361-Grand Marquis Console

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