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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

Gramercy Desk Chair is rated 4.2 out of 5 by 98.
Rated 5 out of 5 by from Perfect marriage of style and function Gramercy Chair in a custom fabric - love the firm seat, adjustable height, and low arms that fit perfectly under my desk. Not cheap, but a great marriage of style and function. A great addition to my work-from-home setup.
Date published: 2021-06-10
Rated 5 out of 5 by from Gramercy Desk Chair Beautiful design and fabric! This chair is SO comfortable. A very high quality piece.
Date published: 2021-06-10
Rated 5 out of 5 by from Great fit no matter your height. This chair is so comfortable. Being only 5’4” and my husband is 6’4”, I needed a chair that could fit both of us from a height perspective and this one fit the Bill.
Date published: 2021-02-24
Rated 5 out of 5 by from Classic & comfortable Needed a better chair for long video meetings, could not be more pleased!
Date published: 2020-08-13
Rated 5 out of 5 by from Beautiful chair Beautiful chair, comfortable and nice height adjustments.
Date published: 2020-07-22
Rated 5 out of 5 by from Thank Comfortable There was a long wait for this chair but I love it. It’s cute and comfortable. It gives me the back support I need for long meetings.
Date published: 2020-07-08
Rated 5 out of 5 by from Great Office Chair I love this chair, it is very comfortable. The fabric I chose was the fog velvet and it is so soft and the perfect pale grey. Will definitely make more purchases from Ballards in the future.
Date published: 2020-04-10
Rated 5 out of 5 by from Office chair Beautiful fabric Well made Extremely comfortable
Date published: 2020-04-10
Rated 5 out of 5 by from 5 star chair! This chair is beautifully made and very comfortable.
Date published: 2020-04-05
Rated 5 out of 5 by from Cheetah print makes this pop! Comfortable, beautiful, sturdy -- just perfect for my new "girly" office!
Date published: 2019-12-09
Rated 5 out of 5 by from Perfect Chair for Home Office! This chair is very comfortable and I am happy with the quality of it!
Date published: 2019-11-20
Rated 5 out of 5 by from Great Desk Chair! Comfortable chair, great fabric options, reasonable delivery times for custom order!
Date published: 2019-10-01
Rated 5 out of 5 by from Not just another pretty chair! I felt a bit guilty after I ordered this chair. I’d longed for it for years, and after finally sitting in one at a Ballard location, I decided it was time. It was more money than I typically spend on ANY piece of furniture, and on a desk chair? It just seemed wasteful. I’d recently begun working from home, though, and I needed something comfortable. I’d broken my tailbone previously, and though it’s healed, it will still ache. THIS IS THE MOST COMFORTABLE DESK CHAIR I’VE EVER ENCOUNTERED! That’s including the Herman Miller mesh chair I used to have at work. 8-10 hours, and no tailbone discomfort to speak of. My troublesome back is happy in this chair, too. And it’s GORGEOUS!
Date published: 2019-07-31
Rated 5 out of 5 by from So comfortable. This chair is very comfortable and also great looking.
Date published: 2019-06-16
Rated 5 out of 5 by from Beautiful chair, great profile I ordered two of these chairs back in November, received end of January with custom fabric and the chairs are really gorgeous. While it took several weeks to receive from date of order the custom upholstery work is perfect. Really turned out better than I had imagined it would. The leg finish is beautiful as well. Very pleased with my purchase.
Date published: 2019-02-26
Rated 5 out of 5 by from Love this chair! Purchased two in a pale blue velvet for our office at home. Love the chairs. They are beautiful and comfortable.
Date published: 2018-05-05
Rated 5 out of 5 by from Great chair for beach front home office Client loved the fabric colors, textures and wood choices available
Date published: 2018-04-20
Rated 5 out of 5 by from comfort at the computer I bought this chair to replace my usual desk chair which I had augmented with a back pillow and a seat cushion pillow due to being very uncomfortable during long sessions at the computer. Not only is the chair super comfortable, it has added a component of beauty to my home office! No more supplementary pillows needed.
Date published: 2016-09-15
Rated 5 out of 5 by from Great desk chair I purchased this chair last year in custom mineral spa velvet. It has held up very well so far and is still in excellent condition. I love this chair!
Date published: 2015-02-01
Rated 5 out of 5 by from Style, comfort and functionality all in one! I just received my new Gramercy Desk Chair and I love it! It was the final piece of furniture for my new home office...and was worth the wait. It was upholstered beautifully in my own fabric and is very comfortable. Being able to adjust the height is key for a desk chair. I also didn't realize how much I needed the swivel given how my desk is situated. I would highly recommend this chair.
Date published: 2014-04-08
Rated 5 out of 5 by from Almost perfect! I searched for nearly 4 months online to find the "perfect" chair for my home office. I did find one and it was going to cost me $2,000. I kept watching this chair hoping a review would be posted. Well I finally took a chance and ordered the chair as I had been sitting on a dining room chair for over 4 months. I knew the back was not going to be as high as I would have liked but again that would have cost me $2,000. I really wish Ballard had offered a higher back chair to lean your head on that was simple looking like this chair. I supplied my own fabric for a custom order. I could not have been more pleased when it arrived as scheduled. The chair is well made and comfortable to sit in (i am 5'3"). The wheels on the chair work well (i have it on a chair mat over carpet) and it moves easily up and down. The wood on the base of the chair is rich looking (black) and the upholstery was well done. It is a nice quality (could have a bit more cushion in the seat) and was worth the wait and price. I would order it again.
Date published: 2013-08-15
Rated 4 out of 5 by from New Office Look lovely fabric and comfortable design, low arms make it easy to push under desk and out of way
Date published: 2024-05-18
Rated 4 out of 5 by from Beautiful but a very long wait I would give this five stars as I love my chair - it is very comfortable and well-made. Very pretty. But I ordered it on 8-20-23 and it was scheduled to be delivered "between Oct 30 and Nov 6." By Oct 30 I had not heard anything and there was no information online as to the status. I called and they had apparently dropped the ball because they had problems finding my order. I think they had to scramble and assemble the chair at that time. I finally received it on 12-1-23.
Date published: 2024-01-03
Rated 4 out of 5 by from Great home office chair This chair is very comfortable for a home office situation. Also, the proportions are perfect for the size of the room. This chair was custom upholstered by Ballard Designs with fabric that I provided. The upholstery job turned out great.
Date published: 2021-03-04
Rated 4 out of 5 by from Beautiful and comfy! Just received my Gramercy desk chair that I ordered in early December. Was worth the wait! I had it upholstered in Schumacher’s Camden check in indigo. Delivered in perfect condition by 2 very nice and professional delivery men. The only reason for 4 not 5 stars is that the pattern matching is a little bit off.
Date published: 2021-02-19
Rated 4 out of 5 by from Comfortable and gorgeous I love, love this chair. The only reason I took off a star is that I ordered the dove gray finish but received the black. I decided that it goes fine with my decor so didn't send it back. The chair is so comfortable and such a relief to sit in after months of sitting in a hard, uncomfortable one. And the fabric is so pretty!
Date published: 2020-08-30
Rated 4 out of 5 by from Gramercy desk chair I was surprised at how comfortable this chair is while sitting at my desk. I'm glad I purchased it.
Date published: 2019-06-20
Rated 4 out of 5 by from beautiful chair it took 2 times, but when the chair arrived, it was as ordered. I think the chair tilts to the right slightly. My husband says I am too picky. I have adjusted. It is lovely.
Date published: 2015-02-12
Rated 4 out of 5 by from Good chair except fabric is splitting after less than 2 months of use This would be a great chair however I have had it less than 2 months and the fabric is splitting along the seam. It is covered in white sunbrella and I will be calling Ballard to find out what can be done about this.
Date published: 2014-01-04
Rated 3 out of 5 by from Beautiful less quality in cushion than previous The chair itself is beautiful. The fabric was actually much better than I anticipated and I believe looks much richer in person than in the photo . This is my second gramercy chair because I loved the first one so much. I am disappointed though so far in the cushion - I can really feel the support pieces through the fabric and there are already indentations where my legs are on the chair something I did not experience in the first chair . I question the quality of the seating and doubt this one will last at all for 10 years like my first one did. I am only about 125 lbs so for the cushion to do this after only a month I am disappointed as it was not an inexpensive purchase .
Date published: 2021-01-30
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UF015-Gramercy Desk Chair