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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Graham Upholstered Storage Ottoman is rated 4.6 out of 5 by 11.
Rated 5 out of 5 by from Love, love, love my Graham Storage Ottoman! I decided I wanted a storage ottoman to match my new couch. Was able to order the material and placed the order for a custom made graham storage ottoman. Ballard made the process so easy! I used their chart to figure out how many yards would be needed, followed the directions and placed the order. They gave me an estimated time of delivery that was over three months out, but the price was so good and the ottoman exactly what I wanted that I didn’t mind the wait. It was in my house 6 weeks early and I couldn’t be more pleased! It is beautiful, roomy and well made! So happy with it. Love Ballard Design products but this was my first custom order. Couldn’t be happier!
Date published: 2018-02-04
Rated 5 out of 5 by from This ottoman is just what I was looking for! My living room was too dark with the wood paneled walls and brown leather sectional. This Graham storage ottoman in the Sunbrella fabric added the lightness and character the room needed.
Date published: 2015-03-18
Rated 5 out of 5 by from This ottoman is beautiful and so practical Not only does it look gorgeous in our room, it provides so much storage. I love it and highly recommend it.
Date published: 2014-10-26
Rated 5 out of 5 by from Awesome ottoman but be careful choosing fabric I absolutely love this ottoman! It is the perfect size for storing tons of stuff and you can't even tell it is a storage ottoman. The height is great for putting your feet up on the couch. The only thing I caution is choosing fabric. We ordered the hayley blue print and it is beautiful but extremely thin fabric. I don't even think it should be used as upholstery fabric. Hopefully it will hold up since it is really pretty!
Date published: 2013-04-16
Rated 5 out of 5 by from Love how much you can put in it!! I love this ottoman! I had been looking for one for a very long time and so glad I just didn't settle on one because this one is more then I ever thought. Took awhile to get but so worth the wait.
Date published: 2012-10-28
Rated 5 out of 5 by from Excellent ottoman--great fabric I have never bought furniture online--but I am a convert (to Ballard at least). I have the chocolate arden on this ottoman, and we love it. Two kids and cat house--and it is holding up well. It is sturdy, and the wheels work well, and it's well made. Highly recommend.
Date published: 2012-10-11
Rated 5 out of 5 by from Nice size and storage! We are thrilled with this ottoman! I didn't even check the dimensions before we purchased it, and it's much bigger than I expected. But, we love the size. And, my 10 year-old son can hide inside it...that's how much storage space there is! We plan to use it as a table sometimes too...to set a tray of appetizers or play a board game on it. It's a very versatile piece.
Date published: 2012-04-13
Rated 5 out of 5 by from beautiful and functional Love this ottoman. The lift mechanism is smooth and easy, the fabric is very high quality and colors are true to website. Just don't be in a hurry, after choosing the fabric it is shipped to carolina for production and it takes several weeks if not months to complete. Excellent price and quality if you are willing to wait.
Date published: 2012-03-04
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US687-Graham Upholstered Storage Ottoman