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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Graham Upholstered Chaise is rated 4.7 out of 5 by 13.
Rated 5 out of 5 by from Beautiful! After searching for a year we found this chaise lounge and it is a lovely addition to our bedroom. Roomy and soooo comfortable!
Date published: 2019-02-12
Rated 5 out of 5 by from LOVE this chaise lounge My husband and I purchased this chaise lounge for our family room to replace a love seat. We wanted something comfortable, with enough room to sit together or with the kids, and something durable. We got it with Sunbrella fabric and we LOVE IT. You would never EVER know it's indoor/outdoor fabric because it looks so beautiful (just looks like a nice white cotton fabric#. It's gorgeous yet so practical with kids. I seriously live in it #I'm sitting in it right now# and told my husband it's worth 3 grand easy. #Thankfully we didn't pay close to that, but it's worth that much for sure!# I fall asleep in it every night #for several hours); it's so comfortable! However, it's also sturdy enough to be able to sit up and work on your computer, read, etc. HIGHLY recommend!
Date published: 2014-04-13
Rated 5 out of 5 by from Beautiful! I ordered this chaise for use in my sunroom, using indoor/outdoor fabric to avoid fading. Took a while to get here, but it was well worth the wait! Now that its here, i can complete decorating the room. Appears to be very well made and the fabric is beautiful.
Date published: 2013-10-15
Rated 5 out of 5 by from The Chair I was looking for for years..... I have been looking for a chair like the Graham Chaise for years. I wasn't interested in a chair with an ottoman that is pushed back and forth. I wanted an all in one fabulous, large, comfy haven to read in. That is what I have in this amazing chair. It is plush, comfortable and well made. I chose the ultra-suede fabric and it is of the highest quality. It is a large chair and has a nice "presence" in the room. We had in home delivery and everything went off without a hitch. Very professional.
Date published: 2013-08-29
Rated 5 out of 5 by from Very comfortable, beautuful and functional This Chaise is not only a beautiful piece of furniture, it is so comfortable that I can sleep on it. I have already had to force my self up from it to actually go to bed.
Date published: 2012-11-11
Rated 5 out of 5 by from Perfect comfy spot We bought this chaise to offer additional, comfortable seating in our master bedroom. It is absolutely perfect! We all love to lounge in it, and it looks great. Nice quality, good price. Couldn't be happier with it!
Date published: 2012-06-04
Rated 5 out of 5 by from very nice chaise comfortable and quality of finishing is good. Not sure about structural as not much use yet.
Date published: 2011-11-06
Rated 4 out of 5 by from Graham upholstered chaise Beautiful and soft and looks perfect in my huge family room! Hard to get in place but the delivery service was very good and they got it. I only wish the back was reclinable.
Date published: 2021-02-22
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UH006-Graham Upholstered Chaise