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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 57 reviewers.
Rated 5 out of 5 by Clean & simple design is perfect We had a recessed light over our kitchen sink & this pendent light fit perfectly. It's such a clean simple design. Love it, great style without being to busy or fussy. September 29, 2015
Rated 5 out of 5 by Easy way to renew old fixtures These pendants are just as beautiful as they look in the photos. They were so easy to install and have made a huge difference not only in the look of my kitchen, but also in the light quality. I am thrilled with this purchase. So much cheaper than buying new fixtures and hiring an electrician to install -- but with the same professional look. September 11, 2015
Rated 5 out of 5 by BEAUTIFUL!!! I purchased two of the clear glass replacement shades to replace the pendant shades I already owned on two pendant lights that hang over my kitchen center island. They are stunning with the Edison light bulbs I used in them and the clear glass goes with everything else in the room. When I initially purchased this item, the glass that was shipped out to me was not a very good quality glass - it had lots of dents and bubbles in the glass. After a quick conversation with customer service, they immediately shipped out two new pendant shades to me and the second set were both flawless. Received the replacement set in 2 days. I highly recommend these pendants - especially the clear ones to use with the popular Edison style light bulbs!!! July 15, 2015
Rated 4 out of 5 by Beautiful pendant but didn't work for me I purchased this pendant to replace a recessed light over my kitchen sink. The fixture itself is really beautiful and provides a nice accent. However, I returned the lamp for two reasons: 1) I selected the mercury glass fixture. While the fixture is beautiful the light is dispersed rather than directed downward. I didn't think about that before ordering. 2) I tried everything but I could not get the ceiling canopy to stay flush against the ceiling. It seemed like it needs something to anchor it against the ceiling. I returned the item without an issue. June 4, 2015
  • 2015-10-09T06:31:28.267-05:00
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Product:LS409-Glass Pendant Shade Adapter - Recessed Can Light

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