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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

Giselle Tufted Bed is rated 4.3 out of 5 by 6.
Rated 5 out of 5 by from beautiful and sturdy! delivered sooner than expected, deliveryman was professional and kind, easy to assemble frame, looks great and totally sturdy. Just what we were looking for. Fabric is great too.
Date published: 2018-02-07
Rated 5 out of 5 by from Beautiful Bed I ordered this bed with the Washable Velvet Putty fabric. It is beautiful and so luxurious to the touch. The bed was quite easy to put together. In order for the mattress to appear as it does in the picture, you will need a box spring or foundation of some type. We have a 14" memory foam mattress and 7" foundation and it fits perfectly. Before we had the foundation, the mattress sat down in the siderails and was flush with the sides. As this is a low-profile bed to start with, the foundation was necessary for height and proportiion.
Date published: 2017-07-15
Rated 5 out of 5 by from love it As beautiful as it is comfortable, we love the addition to our master bedroom.
Date published: 2016-11-20
Rated 5 out of 5 by from Great quality! Love the bed! It was very easy to put together. I was a little nervous about the box spring fitting after reading the other reviews but I had no problem (king bed with two box spring halves). I chose one of the Ballard Select fabrics and couldn't be happier with my purchase.
Date published: 2016-03-30
Rated 5 out of 5 by from Remarkably east to assemble Bed is upholstered beautifully and was very easily put together. No need for tools. All piece simply connected to other pieces
Date published: 2015-04-12
Rated 1 out of 5 by from Looks nice but delivery, design & assembly bad Pros: Headboard is comfortable to sit against and bed has lots of support rails so it is comfortable too. The bed is commanding and looks nice in my son's room. Cons: Fabric - Red twill fabric color is more "orangy" than swatch indicated Delivery - Multiple issues with the delivery company. Company tried to deliver without setting up an appt. Company didn't return phone calls and when I finally got through to them, they couldn't find my order. The company delivered the bed with only one employee who couldn't lift the pieces. Assembly - The side rails do not fit into the headboard or footrail easily. We even reversed/flip-flopped the pieces to see if we could get them to fit better one direction or the other. We could not. There are gaps between the pieces that look bad and the siderails are not level #flush# with the footboard. We tried repeatedly to align the pieces, but we gave up after awhile and realized that was just how the bed was designed. Design flaw - The queen bed is about an inch too narrow to fit the boxspring mattress. A bigger margin of error would be nice to allow you to make the bed easier but a MINIMUM of one inch is needed just to put the mattress into the bedframe. After "fighting" with the boxspring mattress and bedframe for about an hour we managed to wedge the mattress into the bed. Not sure how we will ever get the mattress out of the bed but we'll cross that bridge when we have to. At the moment, the bed is staying exactly where it is -- way too heavy/difficult to move even a small distance in the bedroom.
Date published: 2015-02-19
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*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UM069-Giselle Tufted Bed