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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Ginger Jar Coir Mat is rated 4.2 out of 5 by 127.
Rated 3 out of 5 by from Beautiful concept I bought this for two of my friends and was disappointed that the white on the vases were faded on the rug ... and it’s all about the blue and white! Dissatisfied .
Date published: 2021-05-24
Rated 3 out of 5 by from Disappointed I love chinoiserie ginger jars but this mat arrived looking nothing like it is displayed online. The colors of the jars are not vibrant at all. In fact there is no white!! The jars look like black and the color of the straw. It was a gift from my daughter and I think she was disappointed when I opened it. Her first words were, “It doesn’t look anything like the picture!”
Date published: 2021-05-03
Rated 3 out of 5 by from great blue and white Jars, but too thick! love the design, but the carpet is way too thick. the pile should of been thiner. you almost have to step up.
Date published: 2020-05-16
Rated 3 out of 5 by from Very thick. I have a feeling more people will trip on this rug. The stencil also looks like it will ware off sooner rather then later. I bought two for each door....will only use one.
Date published: 2020-04-26
Rated 3 out of 5 by from Disappointed This mat is very thick and loses a lot of fibers! I love the design but probably won’t use it thru the summer.
Date published: 2020-04-01
Rated 3 out of 5 by from Would not buy agsin Very thick. I have a feeling more people will trip on this rug. The stencil also looks like it will ware off sooner rather then later. I bought two for each door....will only use one.
Date published: 2020-03-29
Rated 3 out of 5 by from A little disappointed The design is really cute, but the colors are not vibrant as on the picture. The mat also gets dirty very easily and is difficult to clean.
Date published: 2020-02-10
Rated 2 out of 5 by from Unhappy. Unhappy. Not like the picture. The blue color is faded out and the mat is too thick.
Date published: 2021-08-12
Rated 2 out of 5 by from Not Even Close Extremely disappointing purchase! The colors look absolutely nothing like the catalog pic! Purchase with caution!
Date published: 2021-07-19
Rated 2 out of 5 by from Disappointed Rug is as exactly as it is pictured, however, it fads super quick (especially for the price).
Date published: 2021-05-01
Rated 2 out of 5 by from Beware of actual color The colors do not resemble the one in the picture. It is very dark. But I do love the design- I just wish it was bright blue, not navy/midnight blue
Date published: 2021-03-14
Rated 2 out of 5 by from Gorgeous, but messy! The mat is quite thick. The ginger jar design is pretty. But, sadly it’s quite messy! It tracks the mat material in and around the house!!
Date published: 2021-03-01
Rated 2 out of 5 by from Love the pattern; Disappointed with the quality I love the pattern- it was perfect. But the right ginger jar (where most people step) has worn away. We haven't even had that many visitors because of COVID- would not recommend this mat if used in a high volume area.
Date published: 2021-02-24
Rated 2 out of 5 by from Not so great I was so excited to get this mat. But unfortunately I’m very disappointed! I love the jars but it sheds constantly! And the straw ends up inside my house. Warning!
Date published: 2020-04-28
Rated 1 out of 5 by from Real May Does not look anything like the picture The mat that arrived at my home looks nothing like the picture. The picture looks clear and the colors are crisp and well defined. My mat was blurred and there was no color white and the other colors were completely blurred. Hard to tell My mat even had jars.
Date published: 2021-08-19
Rated 1 out of 5 by from Blue ginger jar mat The colors were faded! More gray than blue like the picture! Very disappointed!
Date published: 2021-06-01
Rated 1 out of 5 by from Color is waaay OFF ! Does NOT look like picture in catalog or website - blue is very dark almost black & there’s NO white at all
Date published: 2021-04-03
Rated 1 out of 5 by from Ginger Jar Coir Mat Not as described. Looks totally different than the pictures. There is no white in the rug. They were gracious enough to send me another but it looked the exact same.
Date published: 2021-03-22
Rated 1 out of 5 by from Color and design. I love it! It brightens up my front porch and is heavy enough the wind doesn’t blow it away. It is very thick, so I couldn’t use it at the indoor spot I bought it for.
Date published: 2019-03-19
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