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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Gilmore Caned Dining Chair is rated 4.7 out of 5 by 15.
Rated 5 out of 5 by from Classically Unique Dining Chairs I ❤️ these chairs. They are classic with a modern twist and go with my table and server from Ballard.
Date published: 2023-03-02
Rated 5 out of 5 by from Perfect! I am so pleased with these chairs! Comfortable, well-made, and absolutely gorgeous. They give my breakfast area the light, fresh, natural look I was going for. Definitely recommend.
Date published: 2022-08-30
Rated 5 out of 5 by from Beautiful cane chairs These are stunning! They feel sturdy, the cushions are thick and comfortable and they are the perfect addition to go with my dining room table.
Date published: 2022-08-29
Rated 5 out of 5 by from Great chairs! These chairs have really good ‘lines’. Very unique yet timely chair. It’s perfect in my dining room! The fabric is thick and durable.
Date published: 2022-08-26
Rated 5 out of 5 by from No smell, received quickly, nice design! Happy with these chairs so far. Not sure if the fabric is performance fabric or scotch guarded. Planning to check on this.
Date published: 2022-05-05
Rated 5 out of 5 by from Beautiful Chairs! ❤️ Love my new Gilmore Chairs! Ballard Design is a great company to work with when purchasing furniture! Highly recommend these chairs!
Date published: 2022-02-08
Rated 1 out of 5 by from Great design, but strong odor We ordered three of these chairs to compliment banquet seating in our kitchen. From a design and aesthetic perspective, the chairs were bang on. They looked great, and seemed relatively sturdy. The problem was the off-gassing. The chairs smelled like they had been bathed in chemicals and had a very strong odor. The weather was nice when they arrived, so we left them on our patio during the day, and transitioned them into the dining room, with doors closed, windows open and fan on when not outdoors. After a few days, the small had only abated slightly, and we contacted customer support. They suggested cleaning the chairs with Murphy's Oil, which we did repeatedly. We also used baking soda to try and absorb the smell from the fabric, too, as well as having charcoal packets in the room to assist in odor absorption. If we opened the door to the dining room, the smell was overwhelming throughout the entire house. After a few weeks, the smell had only improved slightly, and the BD team sent out replacements. The new arrivals had the same issue, leading us to believe it's a consistent manufacturing defect. We didn't even let those come into the house. Throughout all this, the BD team was great. They offered to open another set of chairs at the warehouse to inspect before shipping, but after two attempts, we declined. From a design perspective, we've not been able to find a chair we've liked as much to replace these, but we just couldn't get past the extremely strong odor that refused to dissipate. I'm hopeful that BD corrects this issue in the future, but until then, I'd recommend passing on these chairs.
Date published: 2021-05-29
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Product:UD250-Gilmore Caned Dining Chair