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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Giardino 7-Piece Dining Set 4.2 5 13 13
Nice set! The set is a very French/Italian looking garden set. I primarily bought it because although I have a lot of space to store things, I am trying to consolidate. The feature that drew my attention is that all the pieces, including the table, fold. The chairs can easily be taken into the basement and leaned against a wall without taking much floor space. Same for the table to be placed in the garage. I don't have to bother with outdoor covers or the bulkiness of most outdoor sets. I read some reviews and decided to use teak oil for a preservative, although it really doesn't need it. I wanted to preserve the color rather than let it age to the natural silvery gray, at least for now. Use caution with any stain/preservative. Wear a mask and follow directions on the can and/or application device. We did and it turned out very nice to a deeper brown color. The pieces came well packaged. The rating should be 4.5. I took off a .5 for not having the packaging removed at delivery and taken away. The delivery people only follow their instructions from Ballad. Ballard should accomodate, at no additional cost, for unwrapping the set and taking the packaging with the hauler. This would save time if there was somelthing wrong with any of the set pieces. Once they leave, a customer would have to arrange for pick-up rather than return it to the truck. Haulers are instructed to continue their deliveries, not wait for the customer to open the items. It took a long time to open them; on the other hand, it took a long time because of the very good packaging. August 10, 2013
Simply French and Efficient We purchased this patio set for our cottage at the Lake. It arrives completely assembled. It is easy to fold up and pack away in the winter, too. The look is gorgeous and simple. I also bought the matching bench so I could seat 8 people as opposed to just 6 (it breaks up the "chair" look and looks a little shabby chic). The slats are sturdy, the only concern I have is that the wood feels a little bit rough or splintery; the wood has a bit of a powderery look. I am going to seal it and then let it age to the gray driftwood look which I think I will love. We installed a large rectangular umbrella in the table hole to complete the look. It has comfortable seating with or without a chair pad (I put just a chair pad on each chair and left the bench naked to set off the look). Love it so far! We entertain often and it accomodates us. September 5, 2012
Beautifully constructed, love the design Very reasonably priced for the quality. I am working with a small outdoor space and originally thought I could move in & out of storage as I needed it for entertaining. That will not happen because the table is too heavy for me to move by myself. So now I store 4 of the six chairs, when not entertaining, chairs are heavy but easily moved and hang in my garage when not in use. June 24, 2012
Great folding feature I love this dining set, I sealed it with teak oil in the fall of 2011, It looks fantastic in my outside dining area. I has the old world look I was looking for. Nice and solid table and chairs, with the added bonus of being put away if needed {which I don't} or moving around with ease by 2 people. I brought inside at Thanksgiving to add to my seating for a large group along with my dinning set. Use a carpet on hardwood floors to protect your wood, It looked really nice. Friends and family loved the table and chairs. I also purchased seat and lumbar pillows for better comfort.Seats 8 with ease. March 25, 2012
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