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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Gentry Counter Stool with Brass Nailheads is rated 5.0 out of 5 by 7.
Rated 5 out of 5 by from So Pretty, So Comfortable! Seriously the most comfortable counter stools I've ever sat in. Everyone loves them. I'm ordering one more. Love that there are hundreds of fabric choices. Very High quality chairs.
Date published: 2018-01-29
Rated 5 out of 5 by from Great kitchen addition! I purchased a set of custom gentry counter stools, and I must say I was blown away with beauty and elegance.The tufted comfortable upholstered bar stools are perfect. I highly recommend this product. I will be ordering another one very soon.
Date published: 2017-12-04
Rated 5 out of 5 by from Beautiful AND comfortable too! It was worth the wait for our Gentry Counter Stools! It was chosen for several reasons: 1. The seat height is a few inches taller than most counter stools, which made it perfect for our breakfast table. 2. The seat back is tall enough to be seen over the table. 3. Nail head detail and the nice touch of the brass ring on the back. The bonus once we received our six stools is how incredibly comfortable they are! Craftsmanship is impeccable. I couldn't be happier :)
Date published: 2015-03-05
Rated 5 out of 5 by from Absolutely gorgeous counter stools! I ordered these counter stools after looking for the perfect pieces for several months after moving into our remodeled home. I used a COM from Brunschwig and Fils and hoped that the quality and workmanship would not disappoint. The 4 stools arrived yesterday and they are gorgeous. We love them!!! Not only are they comfortable but the workmanship is meticulous down to the last detail. The nailheads were carefully applied and the tufting was magnificently done. Being a designer I was a little hesitant not knowing who the manufacturer was; however, I can tell you that the quality of these is unparalleled. They are stunning! Just a note...I wanted to use pewter nailheads and they were able to accommodate my request. The ring in the back is an antiqued brass color. I thought it would need to be plated to match the nailheads but it looks beautiful. I think I will leave it the way it is.
Date published: 2014-10-11
Rated 5 out of 5 by from Perfect Counter Height Stool The chair is beautiful, well constructed and very comfortable. As usual I am very pleased with my Ballard On-line purchase.
Date published: 2012-12-10
Rated 5 out of 5 by from Comfortable and Classically Chic I ordered this counter stool for a vanity in my bathroom which is normal counter height. I ordered the Caramel Twill fabric with Walnut wood trim. Absolutely beautiful, well packaged and delivered timely. Expensive, but very unique.
Date published: 2012-10-14
Rated 5 out of 5 by from Beautiful and Comfortable I couldn't be more happy with these counter stools. They are extremely well made, beautiful and very comfortable! I had them covered in the velvet charcoal with a black base. My newly remodeled kitchen is more formal with a French Country feel. These chairs are perfect with the Vatican Calcutta Marble that they sit beneath. I highly recommend them to anyone looking for something a little more formal yet comfy. I have them paired with the Mallory slipcover stools that sit at my other island and they work well together.
Date published: 2012-09-27
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UT040-Gentry Counter Stool with Brass Nailheads