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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Gentry Chair with Brass Nailheads is rated 4.7 out of 5 by 13.
Rated 5 out of 5 by from So versatile. Love the size. My four chairs are beautiful, functional, and just the right size. I sent my fabric to Ballard and they completed my chairs in a few months time. The chairs are sturdy to sit on. They are my dining chairs in a space with an English antique table that has a frieze below the table top edge. Because the chairs have no real arms, they fit under without a problem confronting the decorative frieze. Yet, they don't sit "small." They feel generous even for a bigger man.
Date published: 2020-03-07
Rated 5 out of 5 by from Lovely Gentry Chair with COM fabric The finishing touch to my room lies in these lovely chairs. Ballard did a great job with the fabric I sent them. The gentry chair is just the right scale to create a lovely dining experience in my exacting space.
Date published: 2020-02-11
Rated 5 out of 5 by from It's Beautiful This was my first time ordering an upholstered chair online and I was apprehensive. It took some coordination between buying the fabric, filling out the order form correctly (Ballard helped) and shipping the fabric. I had my eye on the Gentry Chair for quite some time and was so excited to be finally ordering it. It arrived in a giant box, standard shipping, and was well wrapped. The chair was a bit smaller than I had imagined. But regardless the upholstery job was excellent and I am very happy with the purchase.
Date published: 2016-07-24
Rated 5 out of 5 by from LOVE, LOVE, LOVE! I ordered these chairs on 7/29/15, and I received them yesterday, (9/24/15). They are well worth the wait. I ordered two of them to sit at my desk, and they look so nice! I got them in the Soledad Green Easycare Fabric. I was nervous, because they did not have enough fabric to send me a sample, so I wasn't sure how it would match with the Abby Rug. I still haven't received the Abby Rug, but based on the swatch I have, it looks like it will match. The only down side, is given my height, I will need to have a foot stool under neath me while sitting at my desk. I am 5'1", but having said that, even on my height adjusting chair at work, I keep a nursing stool there that I use at all times, that I got when I was pregnant. The chairs are beautiful.
Date published: 2015-09-25
Rated 5 out of 5 by from Stunning in person in danish linen natural Love, love love the chairs I received which are in Danish Linen Natural color with the grey chair legs. The quality of the fabric, brass nail head detail and ring on the back make these chairs look far more expensive then they really are. Chairs are in our dining room but could also easily be used in a formal sitting room.
Date published: 2014-01-10
Rated 5 out of 5 by from comfortable, attractive, well-made I am quite pleased with the gentry chair. It is exceptionally comfortable and very well made, and attractive. It is my second upholstered chair from Ballard and I would definitely purchase another upholstered piece from Ballard. My only issue is that for both I didn't order a swatch first, and in both cases the actual fabric was quite different from what is pictured online. In both cases I like the fabric as is, but swatches are really necessary to make sure you get what you want.
Date published: 2014-01-10
Rated 5 out of 5 by from Comfortable Office Chair This chair fits perfectly in our office and looks really stylish as well. It is extremely comfortable and just the right size. We could not have picked a better chair if we tried! Love it!
Date published: 2013-08-18
Rated 5 out of 5 by from love it, comfy bought this for my office desk chair, i love it, looks great and is comfortable even when sitting in for long hours
Date published: 2012-08-17
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC014-Gentry Chair with Brass Nailheads