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Gentry Chair with Brass Nailheads

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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Gentry Chair with Brass Nailheads is rated 4.7 out of 5 by 9.
Rated 5 out of 5 by from It's Beautiful This was my first time ordering an upholstered chair online and I was apprehensive. It took some coordination between buying the fabric, filling out the order form correctly (Ballard helped) and shipping the fabric. I had my eye on the Gentry Chair for quite some time and was so excited to be finally ordering it. It arrived in a giant box, standard shipping, and was well wrapped. The chair was a bit smaller than I had imagined. But regardless the upholstery job was excellent and I am very happy with the purchase.
Date published: 2016-07-24
Rated 5 out of 5 by from LOVE, LOVE, LOVE! I ordered these chairs on 7/29/15, and I received them yesterday, (9/24/15). They are well worth the wait. I ordered two of them to sit at my desk, and they look so nice! I got them in the Soledad Green Easycare Fabric. I was nervous, because they did not have enough fabric to send me a sample, so I wasn't sure how it would match with the Abby Rug. I still haven't received the Abby Rug, but based on the swatch I have, it looks like it will match. The only down side, is given my height, I will need to have a foot stool under neath me while sitting at my desk. I am 5'1", but having said that, even on my height adjusting chair at work, I keep a nursing stool there that I use at all times, that I got when I was pregnant. The chairs are beautiful.
Date published: 2015-09-25
Rated 5 out of 5 by from Stunning in person in danish linen natural Love, love love the chairs I received which are in Danish Linen Natural color with the grey chair legs. The quality of the fabric, brass nail head detail and ring on the back make these chairs look far more expensive then they really are. Chairs are in our dining room but could also easily be used in a formal sitting room.
Date published: 2014-01-10
Rated 5 out of 5 by from comfortable, attractive, well-made I am quite pleased with the gentry chair. It is exceptionally comfortable and very well made, and attractive. It is my second upholstered chair from Ballard and I would definitely purchase another upholstered piece from Ballard. My only issue is that for both I didn't order a swatch first, and in both cases the actual fabric was quite different from what is pictured online. In both cases I like the fabric as is, but swatches are really necessary to make sure you get what you want.
Date published: 2014-01-10
Rated 5 out of 5 by from Comfortable Office Chair This chair fits perfectly in our office and looks really stylish as well. It is extremely comfortable and just the right size. We could not have picked a better chair if we tried! Love it!
Date published: 2013-08-18
Rated 5 out of 5 by from love it, comfy bought this for my office desk chair, i love it, looks great and is comfortable even when sitting in for long hours
Date published: 2012-08-17
Rated 5 out of 5 by from Timeless Beautiful style and chraftmanship. Will work well in many rooms.
Date published: 2012-02-25
Rated 5 out of 5 by from The chair is versatile & comfortable! I purchased this chair for use with a desk. It is well designed and comfortable for people of all heights. I love the upholstery as well.
Date published: 2011-05-30
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC014-Gentry Chair with Brass Nailheads
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