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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Genevieve Desk is rated 4.9 out of 5 by 25.
Rated 5 out of 5 by from Perfect! Just received the box today and couldn't wait to get it put together. Only took 10 minutes to do - 4 screws on each side panel and that was it. Up and running in my home office in 15 minutes. Definitely needed the hint that was on one of the comments here about how to get the drawers off the slides so you can put it together, but because I knew that it was easy. Sturdy and great looking. Love it.
Date published: 2015-01-06
Rated 5 out of 5 by from Lovely ladies' desk This desk is perfect size for my small office. It is femine with its cabriole legs.
Date published: 2014-05-24
Rated 5 out of 5 by from Beautiful! This desk is just perfect for a small space in my extra bedroom. Putting on the legs were fairly simple, but no directions were given for removing the drawers, which must be done to get the legs on. I had to google how to remove sliding drawers and found a post mentioning it. There are two tabs on each drawer. On one side, you'll need to push it down; on the other, you need to push it up while pulling the drawer out. Bingo! Other than this little setback, I'm very happy with the purchase!
Date published: 2014-05-17
Rated 5 out of 5 by from Very happy with the Genevieve Desk The desk is perfect for a small office or bedroom. I purchased it for a spare room I'm making into a French sitting room. The desk is well made, better than I thought it would be. The distressing however, looks more like it was purposely done rather than a well worn look. The hardware made the desk look cheap. After adding French antique drawer pulls it really gave the desk a more elegant look. Overall, I love the desk and also want to mention how quickly I received it. Less than one week from ordering. Thank you Ballard!
Date published: 2014-02-24
Rated 5 out of 5 by from Love this desk! After looking for a desk everywhere locally and online, I found the perfect desk: the Genevieve. I have it behind my off-white couch and it looks great and allows me to work and look out over the lake.
Date published: 2013-10-24
Rated 5 out of 5 by from Great looking desk Ordered desks for each of my daughters - looks great in each of their rooms. Good hardware and easy to assemble
Date published: 2013-10-20
Rated 5 out of 5 by from Beautiful desk This desk blends in with my other white furniture in my den. The distressing is a little too uniform but can live with it. The end pieces have to be assembled and my husband put it together quickly without drilling. I really love the desk and am happy I bought it.
Date published: 2013-07-10
Rated 5 out of 5 by from As beautiful as the picture, but not exactly perfect. Customer Service is what will keep us coming back to Ballard's. Similar to a previous review; our desk had holes that didn't line up during the installation. Luckily my husband has pretty decent carpentry skills and he was able to make adjustments to make the installation sound. The other problem we had was that the "distressed" paint on the desk was not exactly what we expected. It was borderline manufacturer defect and just a silly paint job. However, overall, the desk is beautiful and it is everything we were looking for in a vanity desk. The real winner in this was the customer service. After talking to their team, they were able to resolve our problem in a diligent manner. They were quick to respond to our emails and because of their resolve- we will be repeat customers for years to come. Thank you Ballard Designs!
Date published: 2013-02-27
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