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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Gaspar Luggage Rack is rated 4.5 out of 5 by 26.
Rated 5 out of 5 by from Luggage Rack Love it!! Very sturdy. My only complaint I had to wait quite awhile for it - did not know why. It was worth the wait and will order another as a gift.
Date published: 2013-05-16
Rated 5 out of 5 by from Perfect fit for a shabby chic guest room. I purchased the luggage rack for a guest room that I had completed done over with shabby chic white furniture and a lot of natural fabrics. The burlap straps fit right in with a burlap table skirt and pulled every thing together. Love the way it looks.
Date published: 2013-02-07
Rated 5 out of 5 by from Met expectations I am very satisfied with my Gaspar Luggage Rack. I had been shopping for quite some time before finding this luggage rack. It is sturdy and fits in perfectly in my guest bedroom.
Date published: 2012-10-06
Rated 5 out of 5 by from Perfect for guest room! Ordered for guest room and was pleasantly surprised. Expensive, but worth it. Very solid and stable. Preferred it over wood ones b/c it's more solid, doesn't have to match any particular wood in the room, and is stylish and unique. Got a Ballards tapered drum burlap lampshade for a lamp in the room to pull it together-also very nice. Overall, very, very happy with this luggage rack.
Date published: 2012-07-19
Rated 5 out of 5 by from Good Buy Great looking rack that fits well in both of our guest rooms. Very easy to fold up and store in a closet when not in use.
Date published: 2012-04-09
Rated 5 out of 5 by from Best I have ever seen! Normally as a designer I dislike the look of luggage racks. But not with this one. There is no compromise between handsomeness and function. It is even better than it looks in the photos. It sits squarely on the floor on iron discs welded on as a part of its design so there is no wobble. (I did read a review before buying that said it there was a problem and I can only imagine that it was a single flawed piece that the person should have returned.) It is also high enough not to give a guest a backache while living out of their suitcase. And it is great looking. The iron is heavy enough not to have a flimsy look, yet still easy to fold and store. Love the woven burlap, too. And did I mention that the top ends of the iron are rounded off nicely and that it is wide enough and deep enough to hold a good size case, but sturdy enough to not cave in with a small one? I am thrilled with it. I ordered two and will recommend it to family and clients.
Date published: 2012-03-07
Rated 5 out of 5 by from Very attractive and large enough for big suitcase This is so much better looking than the other luggage racks I've had. Worth the additional cost. Looks great in my rustic guest house. But is sophisticated enough for other decor. Hoping it holds up well. Only time will tell...
Date published: 2012-02-22
Rated 5 out of 5 by from LOVE this piece! I shopped long and hard for a great luggage rack. It was to be used, primarily, by my Mom, so it HAD to be wonderful! I wavered over the Gaspar luggage rack because of the price, but now that I have it, I would have done it all over again. I truly LOVE this piece!l
Date published: 2011-12-09
Rated 5 out of 5 by from Simple, good design I bought two of these for my guest bedroom and they are very sturdy. They are slightly larger than I expected and add to the design of the room rather than being an unsightly convenience item for guests.
Date published: 2011-10-14
Rated 5 out of 5 by from great value; beautiful, unusual Happy with the value, beauty, and love the unusual piece. Reminds us of Santa Fe, NM
Date published: 2011-10-06
Rated 5 out of 5 by from A Class of it Own! I just love the Gaspar Luggage Rack. It's in my kitchen where I and friends put our bags on, off the table and counter tops. I brought 2 low profiled boxes with gliders added to the bottom of them to put under the rack to put things in, such as presents, things to return, and etc. This rack is a class of it own...unique and to be seen. Almost like having a room inside a room.
Date published: 2011-09-04
Rated 4 out of 5 by from Nice-sized luggage rack. Sturdy. A larger luggage rack than I already have and very sturdy, I would recommend this product for the guest room. My family members bring a large suitcase which fits perfectly on this rack.
Date published: 2012-09-04
Rated 4 out of 5 by from Great Style I bought two to stand at the end of beds in our farmhouse. They are large enough for most suitcases-and have a great style. Burlap is large weave.
Date published: 2012-03-28
Rated 4 out of 5 by from Beautiful design I was surprised when the rack came..it's size is wonderful...the weight is lighter than expected...design of it is beautiful and different. I am glad I purchased this one and didn't opt for wood or an inexpensive one that might not be the same size.
Date published: 2012-03-15
Rated 4 out of 5 by from Nice, but wobbly This rack looks great in the guest bedroom, but the legs on one diagonal are longer than the other. This causes the rack to wobble badly.
Date published: 2011-08-07
Rated 3 out of 5 by from OK but The product did not fit in my space well but I am stuck because return shipping exceeded the cost of the product due to dimensions. If you buy it, plan on keeping it.
Date published: 2012-08-02
Rated 2 out of 5 by from Overpriced for what you get While the iron frame is nice, the burlap straps that luggage lies on, looks cheap and tacky. I would not recommend this rack if you have a guest room with antiques as I do.
Date published: 2015-05-28
Rated 1 out of 5 by from Broke within a few uses Per the recommendations here, I bought this rack. It looks nice and sturdy, but the burlap straps seemed less substantial than leather, etc. One of my straps broke within the first few uses. I would have expected far more for one of the most expensive luggage racks out there. I regret my purchase.
Date published: 2015-04-15
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Product:MI423-Gaspar Luggage Rack