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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Gabriola Rug is rated 3.8 out of 5 by 44.
Rated 5 out of 5 by from Beautiful Beautiful rug, well made and a beautiful blue. It's stunning
Date published: 2019-10-26
Rated 5 out of 5 by from Gabriola Rug. Beautiful rug, great quality. I purchased the rug for my kitchen floor to add texture and comfort
Date published: 2019-09-07
Rated 5 out of 5 by from High quality This rug is a beautiful anchor in our new kitchen. The rug is dense and feels great under foot. I could not be happier with this purchase.
Date published: 2019-03-29
Rated 5 out of 5 by from 3 years old and still beautiful This rug shed in the beginning months but no more then any other wool rug. I have had it in the family room for 3 years and with two smaller kids and two large dogs it has held up beautiful. This is rug is great quality and looks beautiful in my living room.
Date published: 2018-11-23
Rated 5 out of 5 by from Love! Exactly as pictured. Love it! Quality is wonderful.
Date published: 2018-11-10
Rated 4 out of 5 by from Sheds like crazy The rug is exactly as shown on the website and is quite thick which I like. What bothers me is every time I vacuum the rub the carpet sheds excessively. I have to empty the canister after every cleaning. I'm starting to wonder if the thickness I enjoy will gradually be eroded.
Date published: 2021-04-03
Rated 4 out of 5 by from Lovely color, weaving and softness but Beautiful color and weaving but quality needs work. I purchased two 8x10s and one runner. Colors are beautiful and work wonderfully with the intricate weaving. The gold 8x10s had white residue in between loops which shows the lack of attention checking the finished product. With gentle picking you can remove. Overall I would purchase again.
Date published: 2021-01-29
Rated 4 out of 5 by from Durability It’s a cushy and very attractive rug. I have it 3 weeks now and I saw a loose strand of wool popping up. Tucked it back in and hoping for the best.
Date published: 2020-10-12
Rated 3 out of 5 by from Looks beautiful but doesn’t hold up I put this rug a little over three years ago and loved it at first. Within 12 to 18 months the yarn loops starting to break and unravel, making it look like sweater that has pulls all over. Keep in mind, I do not wear shoes in the house so this happened just by virtue of people walking across it in bare feet.At this price point, I didn’t think it would be a rug that lasted for 20 years. But I did expect it to hold up for several years.
Date published: 2019-12-15
Rated 3 out of 5 by from beautiful rug! I love my new rugs. The color & design are beautiful. It is a lot thicker than I anticipated however. The only thing I do not like is that when I vacuum it, the loops are becoming loose & look sloppy.
Date published: 2019-06-03
Rated 2 out of 5 by from GORGEOUS RUG! This rug was exactly what I was looking for. It is the focal point of the room. The brown is lighter and softer than is pictured, which I like. It is GORGEOUS! BUT, and it is a big BUT! The rug shed for probably a year. My rug is on darker hardwoods, so the shedding was quite a burden. Additionally the spot in front of where my husband regularly sits, the rug has thinned and has become mis-shapened. There is pulls in it perhaps from the vacuum. This rug did not hold up well at all. Definitely not worth the price tag. Mine is the 9" X 12" size.
Date published: 2021-01-27
Rated 2 out of 5 by from This rug sheds a lot! The rug is pretty and feels great to walk on but the shedding is overwhelming. I have dark wood floors that show everything...wish I would have read the reviews regarding the shedding prior to purchase.
Date published: 2019-08-20
Rated 2 out of 5 by from Sheds Terribly Beautiful quality rug but the shedding is awful. Very disappointing for the price.
Date published: 2019-05-10
Rated 2 out of 5 by from Beautiful but very messy I have had this beautiful rug for over 3 years, and it is STILL shedding! I find the fibers on our clothes, on my cats, on other furniture, and in the filter of our dryer!!! It never ends....It looks beautiful and has stayed in good condition for our busy living room, we keep shoes off it....but the fibers. It's so disappointing and adds to my housework.
Date published: 2019-03-12
Rated 1 out of 5 by from Bad quality I purchased this rug for my living room two months ago and it the decorative stitches are pulling apart . I am really dissatisfied with this rug hoped i would enjoy it for many years.. unfortunately it’s threads are coming off..
Date published: 2020-12-28
Rated 1 out of 5 by from Bad curing job I bought this rug a week ago. Came quick, however, it was not cut evenly and it’s very noticeable. I also picked grey color and came very yellowish looking. I will be returning it.
Date published: 2020-01-25
Rated 1 out of 5 by from This rug is still shedding fibers after 11 months Lots of shedding of small fibers no matter what we do. We like the rug not the shedding. I can't recommend this unless maybe your underlying flooring is the same color as the rug.
Date published: 2019-11-02
Rated 1 out of 5 by from Do not waste your time. Please don't waste your time like we did. The shedding is awful. We took it back to our local store. What a waste of time and effort. Very disappointing.
Date published: 2019-07-15
Rated 1 out of 5 by from Beautiful but messy I read the one review of this rug and ordered anyway. I wish I would have taken advice. I ordered for my kitchen and the rugs shed. I have vacuumed, shaken and swept to no avail. My floors look like I have shedding dogs in my house. I would not recommend this product.
Date published: 2018-10-25
Rated 1 out of 5 by from Pretty but sheds! We bought this rug a little over a year ago after falling in love with the design. Though the rug is gorgeous, the shedding far outweighs any beauty it offers. We vacuum 2-3 times a week to keep up with the amount of shedding and debris from this rug. Has been a huge disappointment for the cost.
Date published: 2018-09-01
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