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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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French Bistro Comfort Mat is rated 4.4 out of 5 by 582.
Rated 5 out of 5 by from I love this mat! I am now ordering my fourth mat. I have used the large French Bistro mat in my kitchen for years. As any such comfort mat would, it begins to look a little worn around the edges after a couple of years. I always reorder the same mat as I love the way it looks, and it is so comfortable by my kitchen sink.
Date published: 2018-09-03
Rated 5 out of 5 by from Perfect! I can't tell you how much I love this mat! I find myself taking extra trips to the kitchen just to get a glimpse of this beauty, and boy is it comfortable. I'm going to order another one for our dogs bowls. Go ahead and buy this mat, you won't regret it for one second!
Date published: 2018-07-26
Rated 5 out of 5 by from Love this mat ! This is my second mat . It is wonderful ! Not too thick , the large fits perfectly on the sink, dishwasher side of my kitchen. The only thing I would recommend is not putting it in washing machine to clean, even though the directions recommend it. I just wet wipe it with a cloth.
Date published: 2018-07-22
Rated 5 out of 5 by from Best comfort mat ever I bought one of these mats several years ago and washed it several times and it held up beautifully. We moved to a new home and I just bought two more,one for the sink area and one for the stove area. The only thing I learned was to be careful of the edges as the graphics are a thin sheet glued to the mat. I won’t wash it in the machine again,just wipe it down with a cloth. They looks great in my kitchen and I receive many compliments on them.
Date published: 2018-07-21
Rated 5 out of 5 by from Comfortable and very charming! I've had one in my kitchen for 3 years and it's durable, comfortable to stand on (there aren't any balance issues standing on it like some sponge type mats) and it's unique and charming. I get lots of compliments on it. After 3 years it's got some stains on it from spills and I'm ordering another one and a third one as a spare. It's perfect in my kitchen!
Date published: 2018-06-18
Rated 5 out of 5 by from Stylish and comfortable! This is the second one I purchased! I bought this large mat several years ago and finally had to replace due to normal wear and tear. That’s how much I like it!!
Date published: 2018-02-24
Rated 5 out of 5 by from Very attractive I bought this for my kitchen in front of the sink. It is very attractive and has a nice finish - if you spill something on it you can easily just wipe it off with a wet rag.
Date published: 2018-02-17
Rated 5 out of 5 by from Helpful and Fun I am a big fan and wish I bought this mat for my last apt. It is perfect and keeps me from sliding around on the slippery floor. It absorbs the water splatter by the sink nicely. And the French menu theme is just fun for people to read when they visit. I did not encounter the odor that others mentioned.
Date published: 2017-09-19
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Product:RM068-French Bistro Comfort Mat