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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Franklin Glass Pendant is rated 4.4 out of 5 by 50.
Rated 5 out of 5 by from Perfect Pendant Lighting These pendants were perfect for my new kitchen! They are well made and beautiful! Love them!
Date published: 2022-05-10
Rated 5 out of 5 by from Beautiful pendant light Larger than expected. They hang beautifully and make a statement.
Date published: 2022-02-23
Rated 5 out of 5 by from The most perfect kitchen pendant light! I have been searching for the just right pendants for our kitchen for months. When I saw these, I knew they were exactly what I was looking for. I couldn't be more pleased. They are unique and simply gorgeous!
Date published: 2022-01-24
Rated 5 out of 5 by from Gorgeous and simple! These are beautiful pendants. I was concerned they might be a little big, but they look gorgeous!
Date published: 2021-03-15
Rated 5 out of 5 by from Cheryl LV Absolutely beautiful. Because of viewing on line I was worried regarding color of metal but met my expectations.
Date published: 2020-06-25
Rated 5 out of 5 by from Beautiful glass pendants These pendants are large and look great in a kitchen over an island or bat.
Date published: 2020-01-14
Rated 5 out of 5 by from Perfect Perfect for above a kitchen sink. The recommended bulb gives off a very yellow light, but that’s what we preferred so we don’t mind.
Date published: 2019-11-22
Rated 5 out of 5 by from Looks great! I purchased 5 lights to go Over my dinning table as featured in the magazine this month.These are stunning lights and simple but elegant as deacribed.Im going for a mutted honey champagne gold in the home and the gold featured on these lights were on point.I was missing one gold screw that holds light to ceiling but customer services was so helpful in replacing the light.You won’t go wrong with these lights
Date published: 2018-12-15
Rated 4 out of 5 by from Glare from lightbulbs Love the pendants but you do need to find special lightbulbs that block the glare from the lights.
Date published: 2020-09-21
Rated 3 out of 5 by from Pretty but a little unstable While the pendants are extremely attractive (which is why I gave them 3 stars) the way the lights are fastened together seems problematic. Specifically, it was hard to connect the screws on the cord to the glass domes without tightening them so much they would break the glass or leave them so loose that the domes would not slip out and drop and break. The manufacturer does have a rubber band around the neck of the glass to hold the screws in place but it would have been much easier and safer to have a lip on the glass neck to ensure the screws would hold. Manipulating the tension of each of the screws was also necessary to ensure they hung straight. It took my installer well over an hour to satisfactorily hang the pendants so they were even, straight, and secure. However, Im still somewhat fearful the screws could give way at any time and come crashing down on my granite kitchen island counter. I didn't return them because I waited too long after purchasing them to have them installed.
Date published: 2023-07-24
Rated 3 out of 5 by from Franklin pendant The metal band around the bottom of the glass does not extend into the inside of the glass. Unfortunately you can see the glue, etc. on the inside. The brightness of the metal finish is definitely not as beautiful or gold as it’s portrayed in the catalogs or on-line.
Date published: 2021-12-05
Rated 3 out of 5 by from Pendant Quality I just purchased the FranklinGlass Globe Pendants and was disappointed in the quality of the fixture. The brass rings are not very substantial and the brass color in the photos look much brighter then the dull brass that is on the fixture. They just don't look very expensive for the money and I was hoping for more of a statement and a shine to the brass like the photo. I Would not purchase again, however we needed to finish our remodeling g project so we hung them and they were easy to hang. One of the two lights were missing the red packet with the parts so we had to get our own. Customer service was great and offered to send out a new light but it was easy to use the old screws we had rather then waiting for a replacement.
Date published: 2018-12-03
Rated 2 out of 5 by from Pretty lights, poor quality The glue is really visible where the band on the bottom is attached to the glass, and attached very sloppy with that. Some of the spots are crooked. :( Also, the band at the top snapped on 2 of our 3 lights after only months. Like the lights, but very bummed at the quality.
Date published: 2020-11-03
Rated 1 out of 5 by from Poor quality I loved these pendants when I had them installed 2 years ago. Unfortunately, they have not stood the test of time. The rubber gaskets have both snapped and the brass rim just fell off of one of the pendants after a light dusting. I contacted customer service and was told there was nothing to be done on their end. They advised me to replace the gaskets on my own and to glue the rim back onto to the pendant. I am disappointed that these pendants have not held up to light use, and furthermore that customer service was unhelpful. It has certainly made me reconsider using Ballard as a source for high-quality lighting.
Date published: 2023-09-17
Rated 1 out of 5 by from Disappointed I wish I had inspected these when they first arrived. I would have returned them. We had to put hanging these on hold. So we sat the boxes in the basement until last weekend. The quality isn't what I expected coming from Ballard. The brass edges are glued to the glass. So you can see the glue on the underside of the glass upon walking up to the table. Very disappointing! The brass edge should be wrapped around the edge to the other side of the glass. It looks cheap and messy. They are hung now which for us was too much trouble to turn around and take down.
Date published: 2019-09-05
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Product:LC996-Franklin Glass Pendant