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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Firenze Embroidered Panel 4.7 5 82 82
Outrageously Stylish This was my first venture in buying panels. My wife being a designer really made it a difficult experience, but when I found the Firenze panels and showed them to her she fell in love. We got the gray ones at 108". They are PERFECT for the spot and although we may change the decor surrounding the area, the panels still maintain their chic appearance and fit. Must have. November 25, 2012
Beautiful Quality Drapes I just bought a new home and ordered two other sets of drapes for my living room and just didn't like any of them. I am not one for patterns, so I took a chance on ordering these Firenze panels in the gray pattern and could not be happier. I have a very neutral living room and these added the "pop" I needed to add more interest to the room without being overwhelming. They really compliment my décor very well and again, I can't stress enough how subtle they look, but yet are very interesting. And also, they are very high quality - very heavy material that just feels good and magnets at the bottom to hold the curtains down.....I ordered 96 inch so that they drape longer onto the floor in a gathered look....highly recommend these to anyone. March 16, 2015
Beautiful curtain but surprised by quality and shipping costs I have gotten many items from Ballard and have always been happy. The pattern and color of these curtains look beautiful in my room. Sadly, I was very disappointed by the quality of both the weight of the lining and how much extra, bunched up lining fabric there was. I'm worried how much worse it might get after dry cleaning. There is also a lot of extra lining material folded into the side seams which caused bunching. The sides of the curtains do not hang evenly because of this. I did press them and it is a bit better but not what I expect from this company especially for the price. The bottom length is also not straight. Not sure if I just got some duds or if they are all like this. Also - the shipping for a 12 lb package with 4 - 84" panels seemed very high especially since I am not that far away from them. Sorry to be so negative but I wish I had been aware of these things before I purchased. I recently received lined curtains from another company and the quality of the workmanship of the Ballard curtains does not remotely compare. March 7, 2015
Stylish and well-made Lovely drapery panels. Nicely made and substantial. I ordered swatches first so knew the color would match perfectly (went with gray). I was somewhat hesitant at first as I have custom drapery throughout. No worries, they work beautifully in my family room. Very pleased with purchase. November 8, 2014
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Product:FD042-Firenze Embroidered Panel

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