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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Firenze Embroidered Panel is rated 4.7 out of 5 by 94.
Rated 5 out of 5 by from Very well made drapes I waited two years to purchase these drapes and I'm absolutely in love with them! The fabric is sturdy, the embroidering is perfect, and the two different hanging options is nice to have too.
Date published: 2016-07-01
Rated 5 out of 5 by from Gorgeous ! Beautiful drapes for the money. So elegant ! They hang so well and are lined. Love them and bought for two rooms !
Date published: 2016-06-03
Rated 5 out of 5 by from Beautiful drapes! I bought these drapes in spa and absolutely love the color. The drapes are well made and look beautiful in the sun room. I am ordering the linen color for my den.
Date published: 2016-04-21
Rated 5 out of 5 by from Perfect addition to any room We purchased 4 panels, in chocolate, for our family room. I chose to hang them from drapery hooks and rings to dress them up a bit. We have custom drapes in our living room and dining room and these drapes are every bit as nice. They provide the perfect subtle touch. We have received multiple compliments on them and are considering buying the drapes in Spa for our master bedroom. The quality is fantastic. - Thanks Ballard!
Date published: 2016-01-22
Rated 5 out of 5 by from Great quality I hesitated purchasing these curtains because it annoyed me that they weren't sold in pairs and I thought they were over priced. However, I could not find anything similar and eventually caved and purchased them. They are a perfect fit for our dining room....elegant, well made, and nicely lined. I hung them on rings to make them look more formal, but that is a personal preference.
Date published: 2015-12-03
Rated 5 out of 5 by from Beautiful - worth the splurge I had admired these curtains for a long time but hesitated because they are spendy. But we recently bought a house so I decided to go for it and bought them with the spa slipcovers and Granada Blue Rug (both also from BD). The curtains are beautiful and worth the splurge. I am very happy with these purchases together!
Date published: 2015-10-15
Rated 5 out of 5 by from Classy, elegant yet not too formal. Purchased ten panels for a large living room. Have opened only one panel so far as we are renovating. It is as beautiful as I expected. The ivory embroidery, tone on tone looks rich and classy. Panel seems well made. Can't wait to open the other nine and hang them. Will let you know!
Date published: 2015-10-13
Rated 5 out of 5 by from great design and fabric I love these panels but I ordered the wrong height (84") I need the (96" long) instead
Date published: 2015-09-23
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Product:FD042-Firenze Embroidered Panel