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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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File Storage Ottoman is rated 4.1 out of 5 by 17.
Rated 5 out of 5 by from Very pleased Very pleased with the quality and appearance of the file ottoman, and it works great for file storage. It is comfortable to sit on, rolls easily, and blends in very nicely in the room as an extra seat or foot rest. This has worked out beautifully as a way to have some office storage in the living room.
Date published: 2011-11-19
Rated 5 out of 5 by from Works hard, looks good I've bought two of these now and they're an excellent way of hiding your filing. My first was in the Document fabric and it's just gorgeous; the second doesn't look quite so fabulous as I chose a very plain fabric (necessary to work with the rest of the room). Possibly a little tall for an ottoman (doesn't stop me putting my feet up) and works as a small coffee table too. Seems well made, solid, hinges behave well. Of course, allow *several* weeks for arrival.
Date published: 2011-09-15
Rated 5 out of 5 by from Stylish, practical and well made This storage ottoman is not only built to last for years, but it is a stylish and properly-sized addition to any room's decor. It's tall enough to double as seating, has incredible hanging file space, plus extra storage for binders or other files. The heavy-duty rollers are a nice touch, too. I could not be happier with my ottoman and am thinking about getting another one. Highly recommended for anyone with a home office.
Date published: 2011-03-16
Rated 4 out of 5 by from Nice item I loved the fabric texture, color and design. I love the idea of an apolstered file cabinet as it is so homey for an office. The lid hinges were not applied evenly so the lid is a little off-kilter. It should really be fixed but I don't have the time or patience for a return. I like the item regardless.
Date published: 2012-05-31
Rated 4 out of 5 by from awesome product, missing key feature I really like this ottoman. They did a great job, and I love the fabric. The only thing missing is a piece to keep the lid open while I'm filing. The arm is so bendy that is has a habit of falling closed on my arm while I'm filing papers. Nothing a zip-tie can't fix I'm sure.
Date published: 2011-06-25
Rated 2 out of 5 by from Disappointed with the hinge on lid. Very poor quality. I have opened the lid of the ottoman less than 10 times and yet the screws have come off the hinge, and the lid is hanging crooked.
Date published: 2013-08-12
Rated 2 out of 5 by from Nice but the lid hinge broke Like one of the other reviewers, I had a problem with the hinge on the lid. It didn't keep falling on me but where it screwed into the frame it kept coming undone and after a while, the place to screw in the plate had no good place left for the screws. So now, I'm going to remove my files and just use it as an ottoman where the lid stays on. Other than that, like Ballard, the fabric was excellent and it was fitted to the ottoman beautifully. The ottoman was kind of big but I should have expected the size given it was to hold files.
Date published: 2013-05-16
Rated 1 out of 5 by from Flimsy hinges I ordered this twice, and both items were defective. The hinges bend or break after opening only once because they are too small for the heavy top. I'm including pictures of the bent hinge, and also the one where it came off completely.
Date published: 2015-05-26
Rated 1 out of 5 by from Very very poor quality and damaged I usually do not waste my time writing reviews, I just return the product. But this item is so not what I expected that I had to. Not sure where the other reviews came from but the ottoman I received (after waiting for it 6 weeks) had nails sticking out from everywhere and the fabric was ripped up in 4 places. The seat was unevenly set atop the filing area and the seat hinges were barely screwed in. Very poor quality and craftsmanship.
Date published: 2013-01-05
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO127-File Storage Ottoman