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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Fairmont Kitchen Pantry is rated 4.8 out of 5 by 30.
Rated 5 out of 5 by from I’m in love My kitchen desperately needs storage. I live in NJ, and space comes at a premium. This pantry created the storage I needed for my kitchen while looking great. It’s solidly built weighing about 500lbs. The inside looks beautiful with the oak drawers. It is quite large, so I’d make sure you have space, but I do not regret spending the money on this pantry for one second. It was well worth the price now that I have it.
Date published: 2021-06-12
Rated 5 out of 5 by from The solution I needed. This Fairmont pantry was just the item we needed for more kitchen storage. It has rid us of the kitchen clutter of small appliances and enabled me to truly organize my kitchen. So finally, after 20 years, I am no longer mad at my kitchen. Highly recommend!
Date published: 2021-03-06
Rated 5 out of 5 by from Game changer!! I looked at this pantry for months debating on buying it because of the price. But after looking literally years for exactly what I wanted, I finally decided to purchase......and I couldn't be more thrilled! There is a place for everything and it's all right in front of you. No digging around to find it! Well made, sturdy/heavy shelves and the pull-out drawers are deep and great for storage of snacks, plastic containers, plastic baggies, foil/wrap, etc. I removed the wine dividers at the bottom and use it for baking sheets...PERFECT! And I love that it's a useful "piece of furniture" and could be used elsewhere if I remodel the kitchen and add a pantry. I jokingly call it my new boyfriend because I'm so in love!! If you're thinking about getting this pantry.....don't wait!! It's life changing for someone with limited storage in the kitchen or elsewhere!
Date published: 2021-02-24
Rated 5 out of 5 by from Spacious Pantry So beautiful and well made! This holds so much food that once I put what I had in it, I was excited to go to the store because I had more room to fill!
Date published: 2021-02-23
Rated 5 out of 5 by from Fairmont Kitchen Pantry This is a very substantial and heavy piece of furniture so make sure you measure well to fit your space. I love this piece as it is not only beautiful, well made but has TONS of storage! I am in organizing heaven!
Date published: 2020-11-18
Rated 5 out of 5 by from Love this pantry Waited 2 months but we’ll worth the wait. It holds so much and is very well made. Nothing to put together except adjusting the top shelves. Delivered and put where you want it to be. I even have some empty space In it which is unreal! Only complaint Is the magnets on the doors don’t fit the same way so left door is loose compared to the right door. This piece is pricey but I looked everywhere for a pantry that would fit and not have to be custom made at twice the price. We just love it.
Date published: 2020-11-14
Rated 5 out of 5 by from This pantry is amazing! Beautiful and holds so much! I'm so glad I bought it.
Date published: 2020-10-22
Rated 5 out of 5 by from Fairmont Kitchen Pantry We love our new kitchen pantry! It is a solid, quality piece of furniture that enhances the beauty of our kitchen. There is so much room in the pantry, it is kind of amazing!
Date published: 2020-09-26
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