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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
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    • Restricted delivery times
    • Gated entrances
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    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
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Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

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Eton Upholstered Sofa is rated 4.3 out of 5 by 124.
Rated 5 out of 5 by from Very happy! My Eton Sofa in oatmeal Danish linen is beautifully constructed and very comfortable. I love the pleats on the end cushions and arms. The cushions are firmly filled and I think the will fill stay plump. I spilled red wine on a cushion, and I was horrified. I removed the slipcover and treated it with laundry stain remover (rinsed and repeated a few times) and the stain came out completely! Like new, again! I love that this fabric can be washed in a machine.
Date published: 2016-12-02
Rated 5 out of 5 by from Elon Sofa and Club Chair Ordered the sofa and club chair in the Trilby Basketweave Natural; walnut finish. Beautiful fabric, well made. Delivered with dark scoff mark on the side of sofa which after considerable work was able to remove. The Elon club chair not so much. It had dark hand prints in several places and decided I was not going to attempt cleaning. Called customer service; new chair ordered and soiled one picked up after 2 weeks. Delivery men said marks were there when they unpacked and I believe them. Hard to believe that folks handling furniture would have dirty hands. Expensive to fix for Ballard but am happy with product and customer service but not that I now have to wait til January for my chair.
Date published: 2016-10-21
Rated 5 out of 5 by from Beautifully upholstered I had my Eton sofa upholstered in a herringbone navy. Well worth the wait! I am very pleased with the quality and the style. It is also very comfortable.
Date published: 2016-04-18
Rated 5 out of 5 by from Perfect stylish sofa for an open living room I purchased this Eton sofa in the White Sunbrella. I know white is a difficult color to keep clean, however it's in Sunbrella. I vacuum it atleast once a week keeping it clean. There's been a couple spills and no issue wiping them up with a wet white soft wash cloth. It's the perfect couch if you love to redecorate often like I do. Everything goes with it! Love the firmness of cushions, and the cushion covers can be removed and laundered easily. LOVE LOVE LOVE
Date published: 2015-11-16
Rated 5 out of 5 by from Love it so far Ordered it in Trilby Basketweave Natural so a very basic color to be sure, but a pretty one. Fabric on the sofa is actually softer than the small swatch I pre-ordered so I was happy about that. And it feels like it is going to wear well. Upholstery job is quite nice. This is my second piece of Eton - I have the chaise as well. And I'm still really pleased with that purchase. I think the sofa is comfortable as well as nice looking. The back cushions are firm-ish, but I like that (and it means I don't have to redo every cushion every single time someone sits on it.) I'm very pleased.
Date published: 2015-02-12
Rated 5 out of 5 by from Just what I ordered I ordered this sofa because it was not too deep. I wanted a firm sofa too. Ordered it in purple velvet and it is just what I wanted. However the back cushions could/should have been filled fully to the all the corners.
Date published: 2014-12-22
Rated 5 out of 5 by from One happy customer We ordered the Eton couch and two Eton club chairs, all three pieces we had upholstered in different but coordinating colors. All worked very well together and we are thrilled that we were able to accomplished all this on-line with sight unseen furniture. I cannot speak highly enough of the quality, comfort and overall positive experience with Ballard Designs.
Date published: 2014-06-05
Rated 5 out of 5 by from Great Value and Nicely Made I now have the sofa in the off-white twill and am very satisfied with the quality and comfort. It looks like a much more expensive sofa. I was worried that the walnut legs might be too light as I was hoping for more of a expresso finish, but the color was just what I was hoping for -- so know that the walnut is a little darker than pictured online. It is just perfect. I also ordered the chair and ottoman and am equally pleased. My only complaint was how long it took from order date to arrival. Ordered in Nov. and it wasn't delivered until late Feb. I believe. But I can't complain because I ordered it when I received an additional 20% off, which is a great deal when you are talking a relatively expensive purchase!
Date published: 2014-05-03
Rated 5 out of 5 by from Love it! Purchased this sofa in the spa velvet fabric for my casual living room. The fabric is yummy and better than expected. I have it paired with Celine Cheetah rug and the London coffee/side tables. So far...the room looks awesome! Thank you Ballard!
Date published: 2014-03-14
Rated 5 out of 5 by from Perfect! A custom piece that is very comfortable, stylish, quality made, durable & reasonably priced! For once, nothing had to be sacrificed! 1st, I would point out the lower reviews marks are directly because of their personal fabric choices. They otherwise they seem to give it good marks. I was worried like anyone else to order such an item sight unseen. When I ordered there was only one review posted (by ElleStyle). Her review gave me piece of mind, since my living room is also small & would look funny w/anything large or overbearing. I wanted a full sofa despite this & the Eton turned out to be a perfect choice! I opted for fabric swatches ahead of time & reviewed them fastidiously before pulling the trigger (on a non-returnable sofa!). I have 2 small dogs so the fabric choice was incredibly important. So I tested the spot-cleaning ability on the swatches before settling on the black & sand striped Sunbrella. Its not only incredibly striking, but spot cleans like no other. I would upholster EVERYTHING in it if I could! It's an amazingly incredible & unmatched fabric if you have furry friends, children or otherwise messy inhabitants of your home! It's simply quite brilliant! I can't say enough about it. There's no other way I would be allowed to own a cream colored sofa. My little ones have continually gotten their dirty paw prints & who knows what else all over it. The naughty one has even (& I hate to say but its true) urinated on it. The dirt wipes up with ease and the urine has literally sat on top of the fabric, refusing to be absorbed into the precious lower layers. I am able to easily clean all their horrible messes off like magic! Yes, its not the most luxuriously soft feeling material to the touch, but its not stiff & works just fine. Appearance, cleanliness, and longevity is more important to me anyhow. Plus, unless your bear-skinned, do you really feel the softness of the fabric? Heck, if you are bear-skinned, I'd still throw a soft blanket down 1st!! The upholstery job seems quality to me. [I think you really have to consider the fabric w/the item in question.] The stripes line up perfectly as you can see in the pic I posted (taken minutes after delivery). And the slight wrinkling in the front of the cushions has since smoothed itself out with use. My only teensy issue with my sofa is that the walnut stain I chose for the feet is far more deep RED mahogany than I would have ever expected or liked. The Eton, unlike other BD pieces, sadly only offers 3 stains. Ordering again, I would have opted for black. (I do not care for red-toned wood! I only afterwards learned the wide spanned color interpretation of "walnut"!) Luckily its really not such a big deal. You can hardly see the feet anyhow, behind the coffee table, & if I ever get a wild hair I am sure I can quite easily sand & re-stain myself. For now, its really not so bad. I still give it 5 stars! Beyond that, the wait, as others also describe, was long. I wasn't about to order it until we closed officially escrow. So we had an empty living room the entire 3 months afterwards waiting for it. There was also some mix up w/my ph# and my interaction w/Ballard CS reps were a bit less than desirable. The couple reps I dealt with seemed inexperienced & did not provide the shipping co w/my updated ph# as they said they would, which ultimately delayed my receipt a few more days. Nonetheless, once everything was straightened out, the actual delivery itself was seamless. The delivery company was very professional, unpacked & placed the sofa where I asked (smack in the middle of my empty living room!) & took all the packing debris w/them. I will absolutely continue to order from Ballard (in fact I am doing so tonight!)- including custom upholstered, despite the wait. The quality is great & the prices are competitive based on what you get for your money, especially when you can catch a sale!
Date published: 2014-01-13
Rated 5 out of 5 by from Affordable Elegance and Quality First, I have to say that in general I love Ballard! Excellent quality, choice, and style every time! I bought the Eaton Sofa because I loved its elegant lines and was sold on its construction, and I wasn't disappointed. My house is small, and this sofa fits perfectly -- the rolled arms making it less bulky -- and is super comfy. I chose Tuscan Vine without ordering a swatch, one of the indoor/outdoor fabrics. It looks exactly as pictured and the upholstery is expert, with the elements of design perfectly matched. I have dogs and cats, and this fabric choice gives me peace of mind without sacrificing looks. I just love my sofa! I chose the Leyland armless chairs in toffee check to complete my living room suite, and it looks coordinated without being matchy-matchy (which I dislike, preferring an eclectic look). I just ordered the rattan bench to add a little extra seating off to the side of the room. Couldn't be happier.
Date published: 2012-09-14
Rated 4 out of 5 by from Looks perfect in our new home ! Lovely sofa that looks beautifully with the matching loveseat. Cushions are hard and stuffed with feathers. Hopefully after some use they will become softer. Would like to know whether the feathers are down or not.
Date published: 2024-01-22
Rated 4 out of 5 by from Great lookin and comfortable! The sofa looks great and a great addition to our family room. My only complaint is that the piping was not done on the bias. I realize it takes up more fabric to do it this way but I was happy to supply enough fabric and wish it had been offered as an option.
Date published: 2022-07-26
Rated 4 out of 5 by from workmanship quality with COM The comfort and look of the Eton sofa and loveseat are great. I noticed that a few areas of the upholstering looked a bit ragged, however. Overall, still very pleased with the product.
Date published: 2022-05-18
Rated 4 out of 5 by from Great couch! Love this couch! The fabric is very easy to clean, and the couch is pretty. My only complaint is that the sofa is not very deep. We end up almost always taking the back pillows off in order to get comfortable watching TV.
Date published: 2021-04-29
Rated 4 out of 5 by from Great comfort and style This sofa is exceptionally comfortable! And I love the style. The only thing I don't love about it is that the fabric doesn't seem as tightly pulled as it could be in some places. That is, there are some wrinkles and bulges here and there that I wouldn't have expected. But otherwise very happy so far!
Date published: 2019-09-20
Rated 4 out of 5 by from Nice looking sofa. The cushions were a fit firmer than I had expected and the cording was twisted. This might not have mattered if I had not used the check fabric. Overall I am happy with the look. Seems as if half of my house is from Ballards so you know I like their products and service.
Date published: 2018-05-12
Rated 4 out of 5 by from Cushions not as plump as pictured All in all, it's a pretty fair value for the price. I like it. However, get an updated swatch if you've been mulling it over. Mine came in a much different color than I'd expected. ( my fault ) and my cushions are very square cornered. Nothing like the photo. Ballard gives good service. I've done business with them for over 20 years.
Date published: 2017-02-12
Rated 4 out of 5 by from Classic design on this sofa The fabric we chose is a little stiff (velvet) but will loosen up over time. Love the color! Excellent craftsmanship.
Date published: 2016-12-08
Rated 4 out of 5 by from Great sofa, but pick a softer fabric than Trilby basket weave. The sofa looks great. However, the fabric I chose, Trilby basket weave in Drift, is a bit stiff. It is also creasing after just a few weeks of very little use, so this is concerning, as I'm wondering how it will hold up. The color is great, as it blends equally well with grey or beige. I've also ordered a recliner in the same fabric, which has not yet been delivered, so I'm hoping that this was a good choice. The price was good, and the Eton sofa is great for a smaller space.
Date published: 2013-11-22
Rated 3 out of 5 by from Cushions Need Additional Filler I love the look of the sofa and the depth of the seat is comfortable. However, the seat cushions are not uniform in the "stuffing". Some of the corners have gaps and the material wrinkles because there is not enough filler.
Date published: 2023-03-25
Rated 3 out of 5 by from Comfortable but weird performance velvet It’s pretty but did come with some warping in the velvet that i don’t believe resulted from delivery. Also i chose this sofa in performance velvet....my cats aren’t scratching it, but their little paw prints, as well as my laptop cord, show and hold their shape in the short velvet fibers. So I’m perplexed. Very comfortable style - a bit overstuffed, and welcoming to sit/ nap on. So definitely research fabrics against your needs before deciding.
Date published: 2020-01-05
Rated 3 out of 5 by from Nice sofa but shipping issues The sofa itself is good looking and comfortable. However it arrived with a small gouge in its leg and arrived a month after I was told it would.
Date published: 2019-11-02
Rated 3 out of 5 by from Looks very nice Although it took several weeks to arrive it finally came and perfectly fit my space and had the look I was wanting. I am a bit disappointed that it is so firm and stiff when you actually sit on it. I was hoping for a sofa that you could kinda curl up and sink into. Not so with this. I am hoping that over time maybe the fabric and cushions will soften. That is the reason for the 3 star rating.
Date published: 2016-03-12
Rated 2 out of 5 by from Disappointing and Not Family Friendly We purchased the Eaton about 3 years ago in an InsideOut performance fabric at the insistence of the designer who helped us. After living with the piece for several years now, I can say we are thoroughly disappointed. The cushions are soft in an uncomfortable way, the fabric repels zero liquid (see photos), the cut edges of the fabric continue to fray making the process of removing the covers a messy affair, and the fabric has pilled. We won’t claim to be easy on our furniture but we believed we were choosing a high quality piece of furniture and the correct fabric for our situation. Overall we can’t recommend it unless it’s for an occasional room or in another fabric that will be thoroughly tested before selection.
Date published: 2024-04-18
Rated 2 out of 5 by from Disappointing sofa but great Customer Service I was disappointed in the Eton sofa that arrived at my home, it had many issues from poor upholstery workmanship to dirty areas (and I chose a light fabric), oddly filled pillows even a staple stuck into one of the seat cushions. The good news is that Ballard customer service is wonderful, helpful and resolved the issue quickly.
Date published: 2023-07-22
Rated 2 out of 5 by from Most uncomfortable sofa ever! This is the most uncomfortable sofa I’ve ever owned. The bottom cushions are hard and the back cushions have no give. The bottom cushion fabric is bunched up almost like the covers are a bit too large for the cushions. No one wants to sit on it. I’ve had it for 2 months and hoped it would get better but it hasn’t. The one good thing is the fabric - it’s beautiful. I ordered 3 chairs from Ethan Allan during the same time period and they were comfy from the start. I should have ordered all my furniture from them
Date published: 2022-09-27
Rated 2 out of 5 by from Cushions do not hold up I love the style and size of the sofa, but it does not hold up to daily use. It looked this way within one year. It needs firmer cushions or something to help them hold their shape.
Date published: 2021-07-08
Rated 2 out of 5 by from Eaton Sofa Workmanship is sloppy-material does not match up. Probably would not recommend Ballard Upholstery again. Design staff was super helpful & friendly, but not enough to offset poor workmanship. It’s embarrassing. Go with something that does not have a pattern and be sure to plan to wait and get your scissors out to clean up random threads upon delivery.
Date published: 2020-03-03
Rated 2 out of 5 by from Eaton Couch Hmm-The fabric is not as elegant as I expected and the cushions do not align correctly nor stay in place. It is comfortable, but I plan to call customer service this week.
Date published: 2019-09-25
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US136-Eton Upholstered Sofa