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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Eton Upholstered Ottoman is rated 4.6 out of 5 by 25.
Rated 5 out of 5 by from Love my chair & ottoman! I have never purchased furniture from Ballard but want you to know that I am a picky buyer! This exceeded my expectations. I ordered a ticking stipe fabric and the stripes line up perfectly. Chair is extremely comfortable. Would highly recommend. The delivery people were unbelievably nice, polite and careful. Two thumbs up! Thank you!
Date published: 2015-08-27
Rated 5 out of 5 by from Gorgeous Chair and Ottoman I ordered this chair and ottoman in the red/cream toile print and couldn't be happier. The print is perfect and the chair is so comfortable. With so many fabric options to chose from, don't hesitate to order this lovely pair!
Date published: 2015-03-24
Rated 5 out of 5 by from love the chair & ottoman The chairs are perfect. The fabric I chose looked exactly like the picture. I couldn't been more pleased!
Date published: 2014-02-17
Rated 5 out of 5 by from Beautiful ottoman It took a few months from the date of order, however so worth the wait! It is a perfect match, everything about is was absolutely perfect! Quality is exceptional, very well made and a piece I'm not afraid to use or have my company sit on. So happy I found Ballard Designs. Would definitely order again!
Date published: 2013-11-04
Rated 5 out of 5 by from Really good The chair was well made, flawless actually, and you can't beat the price when pursuing a custom chair.
Date published: 2013-08-12
Rated 5 out of 5 by from Excellent Design I am very happy with my new ottoman. The material is of excellent quality as well as the craftsmanship. Service was exactly as stated and delivered when promised. Happy Holidays to All
Date published: 2012-12-28
Rated 4 out of 5 by from This is a VERY comfortable chair. It has become my husband's favorite and looks good in the room. The only reason I rated 4 instead of 5 stars is that I had to clip some errant threads at the base of the ottoman that should not have been left hanging. That said, I would definitely buy this piece again.
Date published: 2019-08-06
Rated 4 out of 5 by from Very comfy chair This is a VERY comfortable chair. It has become my husband's favorite and looks good in the room. The only reason I rated 4 instead of 5 stars is that I had to clip some errant threads at the base of the ottoman that should not have been left hanging. That said, I would definitely buy this piece again.
Date published: 2019-08-01
Rated 1 out of 5 by from Poor quality I bought this chair and ottoman 4 -5 years ago. Great looking chair and the fabric I choose was beautiful (white with tan stripe linen). unfortunately, it’s not made very well. The cushions are lopsided and loose on both the chair and ottoman. The fabric has already worn through on the arm and I have a large hole in it. I’ve always liked Ballard’s styles, but sadly, doubt I will ever purchase furniture through them again. Too expensive for such poor quality construction.
Date published: 2017-12-10
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO065-Eton Upholstered Ottoman