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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
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Eton Upholstered Ottoman is rated 4.0 out of 5 by 52.
Rated 5 out of 5 by from Love this. Love my chair and ottoman. Very comfortable and classy looking. It arrived right as expected and in perfect condition.
Date published: 2024-01-24
Rated 5 out of 5 by from Love, love, love! I couldn’t possibly love this chair and ottoman any more than I do. Perfect size for my space and so comfortable. Also, the custom upholstery is so well done - I got a print and everything matches up on the seams.
Date published: 2023-05-24
Rated 5 out of 5 by from Extremely pleased! I LOVE my new chair and ottoman! Sometimes it can be difficult to rely on a small swatch of fabric to make a decision, but this chair and ottoman exceed my expectations.
Date published: 2022-11-01
Rated 5 out of 5 by from Eaton Club chair &ottoman We wanted a club chair and ottoman for our bedroom and this did not disappoint! The material we chose to upholster the chair was matched perfectly at the seams and the chair is very comfortable. We did wait almost 5 months but when it arrived the delivery was “white glove” and very easy.
Date published: 2021-12-07
Rated 5 out of 5 by from Gorgeous! The wait was worth it! I received four chairs, two ottomans and a love seat from the Eton collection and I am beyond happy. I could go on and on - they are comfortable, well built, the cushions are stuffed for a princess, the fabric is exactly like the sample. Also, I received great customer support from order placement to delivery. Thank you Ballard!
Date published: 2021-10-13
Rated 5 out of 5 by from Beautiful chairs and ottoman Although we had to wait an extraordinarily long time (eight months) due to Covid delays, to finally receive our chairs and ottoman, we are very happy with them. The fabric is beautiful. The chairs are solid and comfortable and look beautiful in our room.
Date published: 2021-08-22
Rated 5 out of 5 by from So pleased. Comfortable, well-crafted, and beautiful. So pleased with this purchase.
Date published: 2021-07-03
Rated 5 out of 5 by from Just perfect! I purchased two of the Eaton Club Chairs and ottomans for our main living area. Now no one has to fight over the couch! They are a great size- neither too big or too small. And very comfy for reading a book or watching tv.
Date published: 2021-03-05
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO065-Eton Upholstered Ottoman